Koordinasi kurang dengan lembaga lain ( 1 2 3 4 5 )
Ada pengunjung yang menyendiri dan tidak melakukan apa-apa ( 1 2 3 4 5 ) Masalah politik ( 1 2 3 4 5 )
2. Berikan nilai 1 (sangat gampang diselesaikan), 2 (gampang diselesaikan), 3 (kadang gampang kadang sulit), 4 (sulit diselesaikan) atau 5 (sangat sulit diselesaikan) pada setiap masalah di perpustakaan berikut yang anda temukan dalam pekerjaan anda:
Masalah Input data buku ( 1 2 3 4 5 )
Masalah Perjanjian dengan pihak ketiga ( 1 2 3 4 5 ) Sistem informasi sudah kuno ( 1 2 3 4 5 )
Koleksi tidak cocok antara fisik dan data komputer ( 1 2 3 4 5 ) Banyak buku ditempatkan di posisi yang tidak benar ( 1 2 3 4 5 ) Pengunjung tidak tahu tentang buku yang dicarinya ( 1 2 3 4 5 ) Waktu melayani satu orang terlalu lama ( 1 2 3 4 5 )
Banyak pengunjung ribut tentang hal yang tidak relevan dengan fungsi perpustakaan ( 1 2 3 4 5 )
Anggaran kurang ( 1 2 3 4 5 )
Koleksi baru kurang banyak ( 1 2 3 4 5 ) Pengunjung sepi ( 1 2 3 4 5 )
Koleksi baru dipinjam lama oleh satu orang ( 1 2 3 4 5 ) Beban kerja terlalu besar ( 1 2 3 4 5 )
Pengunjung meminta bantuan yang tidak relevan dengan fungsi perpustakaan ( 1 2 3 4 5 )
Menerjemahkan pengetahuan keras menjadi pengetahuan yang dapat dipahami pengunjung ( 1 2 3 4 5 )
Interupsi dalam pekerjaan ( 1 2 3 4 5 )
Deprofesionalisasi (pelecehan profesi pustakawan) ( 1 2 3 4 5 ) Memahami teknologi baru ( 1 2 3 4 5 )
Gaji yang kecil ( 1 2 3 4 5 )
Relasi sosial antara staf kurang baik ( 1 2 3 4 5 ) Fluktuasi pengunjung ( 1 2 3 4 5 )
Staf juga mengajar ( 1 2 3 4 5 )
Relasi gender, misalnya pacaran, saling menggoda ( 1 2 3 4 5 ) Staf malas ( 1 2 3 4 5 )
Vandalisme ( 1 2 3 4 5 ) Sakit punggung ( 1 2 3 4 5 )
Koordinasi kurang dengan lembaga lain ( 1 2 3 4 5 )
Ada pengunjung yang menyendiri dan tidak melakukan apa-apa ( 1 2 3 4 5 ) Masalah politik ( 1 2 3 4 5 )
3. Berikan nilai 1 (tidak pernah dilakukan), 2 (jarang dilakukan), 3 (kadang dilakukan), 4 (sering dilakukan) atau 5 (selalu dilakukan) pada setiap peristiwa komunikasi dengan sesama pustakawan berikut dari:
Meminjam buku dari perpustakaan lain ( 1 2 3 4 5 ) Berbincang soal keluarga atau alumni ( 1 2 3 4 5 )
Membina keakraban ( 1 2 3 4 5 )
Berbagi informasi terbaru tentang profesi pustakawan ( 1 2 3 4 5 ) Berbagi informasi tentang koleksi terbaru ( 1 2 3 4 5 )
Perihal perizinan ( 1 2 3 4 5 ) Pelatihan ( 1 2 3 4 5 )
Gathering ( 1 2 3 4 5 )
Saling berkunjung ( 1 2 3 4 5 ) Kegiatan bersama ( 1 2 3 4 5 ) Saling mengajar ( 1 2 3 4 5 ) Berbagi best practice ( 1 2 3 4 5 )
4. Berikan nilai 1 (sangat tidak penting), 2 (tidak penting), 3 (kadang penting kadang tidak penting), 4 (penting) atau 5 (sangat penting) pada setiap peristiwa komunikasi dengan sesama pustakawan berikut dari:
Meminjam buku dari perpustakaan lain ( 1 2 3 4 5 ) Berbincang soal keluarga atau alumni ( 1 2 3 4 5 ) Membina keakraban ( 1 2 3 4 5 )
Berbagi informasi terbaru tentang profesi pustakawan ( 1 2 3 4 5 ) Berbagi informasi tentang koleksi terbaru ( 1 2 3 4 5 )
Perihal perizinan ( 1 2 3 4 5 ) Pelatihan ( 1 2 3 4 5 )
Gathering ( 1 2 3 4 5 )
Saling berkunjung ( 1 2 3 4 5 ) Kegiatan bersama ( 1 2 3 4 5 ) Saling mengajar ( 1 2 3 4 5 ) Berbagi best practice ( 1 2 3 4 5 )
5. Berikan nilai 1 (tidak pernah dilakukan), 2 (jarang dilakukan), 3 (kadang dilakukan), 4 (sering dilakukan) atau 5 (selalu dilakukan) pada setiap peristiwa komunikasi dengan pengunjung perpustakaan berikut yang anda temukan dalam pekerjaan anda:
Tanya jawab tatap muka ( 1 2 3 4 5 ) Tanya jawab email ( 1 2 3 4 5 ) Buku rusak ( 1 2 3 4 5 ) Buku hilang ( 1 2 3 4 5 ) Masalah denda ( 1 2 3 4 5 )
Mencari literatur untuk pengunjung ( 1 2 3 4 5 ) Masalah kartu anggota ( 1 2 3 4 5 )
Membawa pembaca berkeliling ( 1 2 3 4 5 ) Perpanjangan masa pinjam ( 1 2 3 4 5 )
Mencari buku baru yang diminta pembaca ( 1 2 3 4 5 ) Membantu fotokopi ( 1 2 3 4 5 )
Mencari informasi untuk pengunjung ( 1 2 3 4 5 ) Membantu memakai komputer ( 1 2 3 4 5 ) Membimbing pengunjung manula ( 1 2 3 4 5 ) Membantu mengakses internet ( 1 2 3 4 5 )
6. Berikan nilai 1 (sangat tidak penting), 2 (tidak penting), 3 (kadang penting kadang tidak penting), 4 (penting) atau 5 (sangat penting) pada setiap peristiwa komunikasi dengan pengunjung perpustakaan berikut yang anda temukan dalam pekerjaan anda:
Tanya jawab tatap muka ( 1 2 3 4 5 ) Tanya jawab email ( 1 2 3 4 5 ) Buku rusak ( 1 2 3 4 5 ) Buku hilang ( 1 2 3 4 5 ) Masalah denda ( 1 2 3 4 5 )
Mencari literatur untuk pengunjung ( 1 2 3 4 5 ) Masalah kartu anggota ( 1 2 3 4 5 )
Membawa pembaca berkeliling ( 1 2 3 4 5 ) Perpanjangan masa pinjam ( 1 2 3 4 5 )
Mencari buku baru yang diminta pembaca ( 1 2 3 4 5 ) Membantu fotokopi ( 1 2 3 4 5 )
Mencari informasi untuk pengunjung ( 1 2 3 4 5 ) Membantu memakai komputer ( 1 2 3 4 5 ) Membimbing pengunjung manula ( 1 2 3 4 5 ) Membantu mengakses internet ( 1 2 3 4 5 )
7. Berikan nilai 1 (tidak pernah ditemukan), 2 (jarang ditemukan), 3 (kadang ditemukan), 4 (sering ditemukan) atau 5 (selalu ditemukan) pada setiap masalah darurat di perpustakaan berikut yang anda temukan dalam pekerjaan anda:
Hama (kecoa, kutu buku) ( 1 2 3 4 5 ) Virus komputer ( 1 2 3 4 5 )
Kerusakan printer ( 1 2 3 4 5 ) Malfungsi komputer ( 1 2 3 4 5 ) Banjir di toilet ( 1 2 3 4 5 ) Atap bocor ( 1 2 3 4 5 ) Bau tidak sedap ( 1 2 3 4 5 ) Pengunjung ribut ( 1 2 3 4 5 ) Pengunjung berkelahi ( 1 2 3 4 5 ) Pengunjung sakit mendadak ( 1 2 3 4 5 ) Pengunjung mengotori lantai ( 1 2 3 4 5 )
Pengunjung membawa barang terlarang/berbahaya ( 1 2 3 4 5 ) Pengunjung makan ( 1 2 3 4 5 )
Pengunjung merokok ( 1 2 3 4 5 ) Pengunjung selfie ( 1 2 3 4 5 ) Pencurian koleksi ( 1 2 3 4 5 )
Pengunjung / anak berlari-lari ( 1 2 3 4 5 ) Anak menangis/berlari-lari ( 1 2 3 4 5 )
Buku yang sangat penting dan urgen tidak ditemukan ( 1 2 3 4 5 ) Pengunjung kecelakaan (misalnya terpeleset) ( 1 2 3 4 5 )
Pengemis masuk ke dalam perpustakaan ( 1 2 3 4 5 ) Banyak staf mendadak tidak masuk kerja ( 1 2 3 4 5 )
Banyak staf tidak hadir (pulang dini/telat) ketika pengunjung tiba-tiba banyak ( 1 2 3 4 5 )
Kemacetan/kerusakan pintu darurat atau pintu darurat tidak ada ( 1 2 3 4 5 ) Kecelakaan kerja (misalnya tertimpa buku, lemari) ( 1 2 3 4 5 )
Pemakaian komputer untuk akses hal-hal yang tidak mendidik ( 1 2 3 4 5 ) CCTV rusak atau tidak ada ( 1 2 3 4 5 )
Satpam tidak hadir atau tidak ada ( 1 2 3 4 5 ) Kebakaran ( 1 2 3 4 5 )
Banjir ( 1 2 3 4 5 )
Gangguan kelistrikan seperti kabel terbuka (potensi kesetrum) ( 1 2 3 4 5 ) Staf tidak mengerti permintaan pengunjung yang urgen ( 1 2 3 4 5 )
8. Berikan nilai 1 (sangat tidak siap untuk dihadapi), 2 (tidak siap untuk dihadapi), 3 (mungkin siap mungkin tidak siap), 4 (siap jika terjadi) atau 5 (selalu siap untuk dihadapi) pada setiap masalah darurat di perpustakaan berikut jika benar-benar anda hadapi di perpustakaan anda:
Hama (kecoa, kutu buku) ( 1 2 3 4 5 ) Virus komputer ( 1 2 3 4 5 )
Kerusakan printer ( 1 2 3 4 5 ) Malfungsi komputer ( 1 2 3 4 5 ) Banjir di toilet ( 1 2 3 4 5 ) Atap bocor ( 1 2 3 4 5 ) Bau tidak sedap ( 1 2 3 4 5 ) Pengunjung ribut ( 1 2 3 4 5 ) Pengunjung berkelahi ( 1 2 3 4 5 ) Pengunjung sakit mendadak ( 1 2 3 4 5 ) Pengunjung mengotori lantai ( 1 2 3 4 5 )
Pengunjung membawa barang terlarang/berbahaya ( 1 2 3 4 5 ) Pengunjung makan ( 1 2 3 4 5 )
Pengunjung merokok ( 1 2 3 4 5 ) Pengunjung selfie ( 1 2 3 4 5 ) Pencurian koleksi ( 1 2 3 4 5 )
Pengunjung / anak berlari-lari ( 1 2 3 4 5 ) Anak menangis/berlari-lari ( 1 2 3 4 5 )
Buku yang sangat penting dan urgen tidak ditemukan ( 1 2 3 4 5 ) Pengunjung kecelakaan (misalnya terpeleset) ( 1 2 3 4 5 )
Pengemis masuk ke dalam perpustakaan ( 1 2 3 4 5 ) Banyak staf mendadak tidak masuk kerja ( 1 2 3 4 5 )
Banyak staf tidak hadir (pulang dini/telat) ketika pengunjung tiba-tiba banyak ( 1 2 3 4 5 )
Kemacetan/kerusakan pintu darurat atau pintu darurat tidak ada ( 1 2 3 4 5 ) Kecelakaan kerja (misalnya tertimpa buku, lemari) ( 1 2 3 4 5 )
Pemakaian komputer untuk akses hal-hal yang tidak mendidik ( 1 2 3 4 5 ) CCTV rusak atau tidak ada ( 1 2 3 4 5 )
Satpam tidak hadir atau tidak ada ( 1 2 3 4 5 ) Kebakaran ( 1 2 3 4 5 )
Banjir ( 1 2 3 4 5 )
Gangguan kelistrikan seperti kabel terbuka (potensi kesetrum) ( 1 2 3 4 5 ) Staf tidak mengerti permintaan pengunjung yang urgen ( 1 2 3 4 5 )
9. Berikan nilai 1 (tidak pernah dilakukan), 2 (jarang dilakukan), 3 (kadang dilakukan), 4 (sering dilakukan) atau 5 (selalu dilakukan) pada setiap peristiwa koordinasi dengan lingkungan sekitar berikut:
Rekrutmen ( 1 2 3 4 5 ) Promosi ( 1 2 3 4 5 )
Kerjasama lintas lembaga ( 1 2 3 4 5 ) Pembelian koleksi ( 1 2 3 4 5 ) Rapat ( 1 2 3 4 5 )
Kegiatan literasi ( 1 2 3 4 5 ) Konsultasi profesi ( 1 2 3 4 5 ) Bedah buku ( 1 2 3 4 5 )
Peringatan hari besar (misalnya hari buku nasional) ( 1 2 3 4 5 ) Evaluasi bersama ( 1 2 3 4 5 )
Bertemu vendor ( 1 2 3 4 5 )
10. Berikan nilai 1 (sangat tidak penting), 2 (tidak penting), 3 (kadang penting kadang tidak penting), 4 (penting) atau 5 (sangat penting) pada setiap peristiwa koordinasi dengan lingkungan sekitar berikut:
Rekrutmen ( 1 2 3 4 5 ) Promosi ( 1 2 3 4 5 )
Kerjasama lintas lembaga ( 1 2 3 4 5 ) Pembelian koleksi ( 1 2 3 4 5 ) Rapat ( 1 2 3 4 5 )
Kegiatan literasi ( 1 2 3 4 5 ) Konsultasi profesi ( 1 2 3 4 5 ) Bedah buku ( 1 2 3 4 5 )
Peringatan hari besar (misalnya hari buku nasional) ( 1 2 3 4 5 ) Evaluasi bersama ( 1 2 3 4 5 )
Bertemu vendor ( 1 2 3 4 5 )
11. Berikan nilai 1 (sangat tidak penting), 2 (tidak penting), 3 (kadang penting kadang tidak penting), 4 (penting) atau 5 (sangat penting) pada setiap bentuk-bentuk pelayanan perpustakaan berikut :
Memberikan informasi yang dibutuhkan pengunjung ( 1 2 3 4 5 ) Program literasi bagi mahasiswa ( 1 2 3 4 5 )
Kursus komputer untuk riset ( 1 2 3 4 5 ) Konservasi buku ( 1 2 3 4 5 )
Donasi buku dari mahasiswa/dosen ke perpustakaan ( 1 2 3 4 5 ) Donasi buku dari perpustakaan ke masyarakat ( 1 2 3 4 5 ) Bimbingan pemanfaatan perpustakaan ( 1 2 3 4 5 )
Pembuatan panduan informasi ( 1 2 3 4 5 ) Pengembangan koleksi ( 1 2 3 4 5 )
Memberikan rekomendasi koleksi ( 1 2 3 4 5 ) Kuliah metode penelitian ( 1 2 3 4 5 )
Membuat cara baru berhubungan dengan pengunjung ( 1 2 3 4 5 ) Pembuatan katalog ( 1 2 3 4 5 )
Kursus teknologi informasi ( 1 2 3 4 5 )
Membangun perpustakaan yang hidup dan ramai ( 1 2 3 4 5 ) Pengelolaan data ( 1 2 3 4 5 )
Kegiatan yang menciptakan pengetahuan ( 1 2 3 4 5 )
12. Berikan nilai 1 (sangat gampang dijalankan), 2 (gampang dijalankan), 3 (kadang gampang kadang sulit), 4 (sulit dijalankan) atau 5 (sangat sulit dijalankan) pada setiap bentuk-bentuk pelayanan perpustakaan berikut :
Memberikan informasi yang dibutuhkan pengunjung ( 1 2 3 4 5 ) Program literasi bagi mahasiswa ( 1 2 3 4 5 )
Kursus komputer untuk riset ( 1 2 3 4 5 ) Konservasi buku ( 1 2 3 4 5 )
Donasi buku dari mahasiswa/dosen ke perpustakaan ( 1 2 3 4 5 ) Donasi buku dari perpustakaan ke masyarakat ( 1 2 3 4 5 ) Bimbingan pemanfaatan perpustakaan ( 1 2 3 4 5 )
Pembuatan panduan informasi ( 1 2 3 4 5 ) Pengembangan koleksi ( 1 2 3 4 5 )
Memberikan rekomendasi koleksi ( 1 2 3 4 5 ) Kuliah metode penelitian ( 1 2 3 4 5 )
Membuat cara baru berhubungan dengan pengunjung ( 1 2 3 4 5 ) Pembuatan katalog ( 1 2 3 4 5 )
Kursus teknologi informasi ( 1 2 3 4 5 )
Membangun perpustakaan yang hidup dan ramai ( 1 2 3 4 5 ) Pengelolaan data ( 1 2 3 4 5 )
Kegiatan yang menciptakan pengetahuan ( 1 2 3 4 5 ) Demografi
Silakan diisi informasi demografis berikut ini:
Inisial :
Jenis Kelamin : L/P
Usia :
Kampus :
ENGLISH
Tacit Knowledge of Higher Education Librarians in Indonesia
Instruction
The following are situations faced by librarians at work. Please fill in accordance with the instructions.
1. Give a value of 1 (never found), 2 (rarely found), 3 (sometimes found), 4 (often found) or 5 (always found) on every problem in the following problems that you find in your work:
Inputting Books’ data ( 1 2 3 4 5 )
Agreement issues with third parties ( 1 2 3 4 5 ) Outdated information system ( 1 2 3 4 5 )
Collection's data in physical does not match with the data in the computer system ( 1 2 3 4 5 )
Incorrect position of books placement ( 1 2 3 4 5 )
Visitors do not know what they are searching for ( 1 2 3 4 5 ) Time-consuming in serving one customer ( 1 2 3 4 5 )
Fuss among visitors that not relevant to the library ( 1 2 3 4 5 ) Less budget ( 1 2 3 4 5 )
Limited collection for new books ( 1 2 3 4 5 ) Fewer visitors ( 1 2 3 4 5 )
One person borrows new collections for a long period ( 1 2 3 4 5 ) The workload is too large ( 1 2 3 4 5 )
Visitors asked for help that is not relevant to the function of the library ( 1 2 3 4 5 )
Translating hard knowledge into knowledge that can be understood by visitors ( 1 2 3 4 5 )
Interruptions at work ( 1 2 3 4 5 )
Deprofessionalization (librarian profession harassment) ( 1 2 3 4 5 ) New technology understanding ( 1 2 3 4 5 )
Low salary ( 1 2 3 4 5 )
Social relations between staff are not good ( 1 2 3 4 5 ) Visitors fluctuation ( 1 2 3 4 5 )
Staff also teaches ( 1 2 3 4 5 )
Gender relations, for example, dating, flirt with each other ( 1 2 3 4 5 ) Lazy staffs ( 1 2 3 4 5 )
Vandalism ( 1 2 3 4 5 ) Back pain ( 1 2 3 4 5 )
Poor coordination with other institutions ( 1 2 3 4 5 ) Some visitors are alone and do nothing ( 1 2 3 4 5 ) Political issues ( 1 2 3 4 5 )
2. Give a value of 1 (very easy to solve), 2 (easy to solve), 3 (sometimes easy sometimes difficult), 4 (difficult to solve) or 5 (very difficult to solve) for each problem in the following problems that you find in your work:
Inputting Books’ data ( 1 2 3 4 5 )
Agreement issues with third parties ( 1 2 3 4 5 ) Outdated information system ( 1 2 3 4 5 )
Collection's data in physical does not match with the data in the computer system ( 1 2 3 4 5 )
Incorrect position of books placement ( 1 2 3 4 5 )
Visitors do not know what they are searching for ( 1 2 3 4 5 ) Time-consuming in serving one customer ( 1 2 3 4 5 )
Fuss among visitors that not relevant to the library ( 1 2 3 4 5 ) Less budget ( 1 2 3 4 5 )
Limited collection for new books ( 1 2 3 4 5 ) Fewer visitors ( 1 2 3 4 5 )
One person borrows new collections for a long period ( 1 2 3 4 5 ) The workload is too large ( 1 2 3 4 5 )
Visitors asked for help that is not relevant to the function of the library ( 1 2 3 4 5 )
Translating hard knowledge into knowledge that can be understood by visitors ( 1 2 3 4 5 )
Interruptions at work ( 1 2 3 4 5 )
Deprofessionalization (librarian profession harassment) ( 1 2 3 4 5 ) New technology understanding ( 1 2 3 4 5 )
Low salary ( 1 2 3 4 5 )
Social relations between staff are not good ( 1 2 3 4 5 ) Visitors fluctuation ( 1 2 3 4 5 )
Staff also teaches ( 1 2 3 4 5 )
Gender relations, for example, dating, flirt with each other ( 1 2 3 4 5 ) Lazy staffs ( 1 2 3 4 5 )
Vandalism ( 1 2 3 4 5 ) Back pain ( 1 2 3 4 5 )
Poor coordination with other institutions ( 1 2 3 4 5 ) Some visitors are alone and do nothing ( 1 2 3 4 5 ) Political issues ( 1 2 3 4 5 )
3. Give a value of 1 (never done), 2 (rarely done), 3 (sometimes done), 4 (often done) or 5 (always done) on each communication event among librarians:
Borrowing books from other libraries ( 1 2 3 4 5 ) Talking about family or alumni ( 1 2 3 4 5 ) Fostering familiarity ( 1 2 3 4 5 )
Sharing the latest information about the librarian profession ( 1 2 3 4 5 ) Sharing information about the latest collections ( 1 2 3 4 5 )
Regarding licensing ( 1 2 3 4 5 )
Training ( 1 2 3 4 5 ) Gathering ( 1 2 3 4 5 ) Mutual visits ( 1 2 3 4 5 ) Joint activities ( 1 2 3 4 5 ) Mutual teaching ( 1 2 3 4 5 ) Sharing best practices ( 1 2 3 4 5 )
4. Give a value of 1 (very unimportant), 2 (not important), 3 (sometimes important or not important), 4 (important) or 5 (very important) on each communication event among librarians:
Borrowing books from other libraries ( 1 2 3 4 5 ) Talking about family or alumni ( 1 2 3 4 5 ) Fostering familiarity ( 1 2 3 4 5 )
Sharing the latest information about the librarian profession ( 1 2 3 4 5 ) Sharing information about the latest collections ( 1 2 3 4 5 )
Regarding licensing ( 1 2 3 4 5 ) Training ( 1 2 3 4 5 )
Gathering ( 1 2 3 4 5 ) Mutual visits ( 1 2 3 4 5 ) Joint activities ( 1 2 3 4 5 ) Mutual teaching ( 1 2 3 4 5 ) Sharing best practices ( 1 2 3 4 5 )
5. Give a value of 1 (never done), 2 (rarely done), 3 (sometimes done), 4 (often done) or 5 (always done) for each communication event with the library visitors that you find in your work:
Face to face questioning and answering ( 1 2 3 4 5 ) Question and answer by email ( 1 2 3 4 5 )
The book is broken ( 1 2 3 4 5 ) The book is missing ( 1 2 3 4 5 ) The problem of fines ( 1 2 3 4 5 )
Looking for literature for visitors ( 1 2 3 4 5 ) Member card issues ( 1 2 3 4 5 )
Taking the reader around ( 1 2 3 4 5 ) Extension of the loan period ( 1 2 3 4 5 )
Searching for new books requested by readers ( 1 2 3 4 5 ) Assist photocopying ( 1 2 3 4 5 )
Finding information for visitors ( 1 2 3 4 5 ) Help using a computer ( 1 2 3 4 5 )
Guiding elderly visitors ( 1 2 3 4 5 ) Helping the access of internet ( 1 2 3 4 5 )
6. Give a value of 1 (very unimportant), 2 (not important), 3 (sometimes important sometimes not important), 4 (important) or 5 (very important) for each communication event with the library visitors that you find in your work:
Face to face questioning and answering ( 1 2 3 4 5 )
Question and answer by email ( 1 2 3 4 5 ) The book is broken ( 1 2 3 4 5 )
The book is missing ( 1 2 3 4 5 ) The problem of fines ( 1 2 3 4 5 )
Looking for literature for visitors ( 1 2 3 4 5 ) Member card issues ( 1 2 3 4 5 )
Taking the reader around ( 1 2 3 4 5 ) Extension of the loan period ( 1 2 3 4 5 )
Searching for new books requested by readers ( 1 2 3 4 5 ) Assist photocopying ( 1 2 3 4 5 )
Finding information for visitors ( 1 2 3 4 5 ) Help using a computer ( 1 2 3 4 5 )
Guiding elderly visitors ( 1 2 3 4 5 ) Helping the access of internet ( 1 2 3 4 5 )
7. Give a value of 1 (never found), 2 (rarely found), 3 (sometimes found), 4 (often found) or 5 (always found) for any emergency problems in the library that you find in your work:
Pests (cockroaches, bookworms) ( 1 2 3 4 5 ) Computer viruses ( 1 2 3 4 5 )
Damage to the printer ( 1 2 3 4 5 ) Computer malfunction ( 1 2 3 4 5 ) Flooding in the toilet ( 1 2 3 4 5 ) The roof is leaking ( 1 2 3 4 5 ) Bad odour ( 1 2 3 4 5 )
Noisy visitors ( 1 2 3 4 5 ) Visitors fighting ( 1 2 3 4 5 )
Visitors get sick suddenly ( 1 2 3 4 5 ) Visitors litter the floor ( 1 2 3 4 5 )
Visitors carry prohibited/dangerous goods ( 1 2 3 4 5 ) Visitors eating ( 1 2 3 4 5 )
Visitors smoking ( 1 2 3 4 5 ) Visitors taking a selfie ( 1 2 3 4 5 ) Collection's theft ( 1 2 3 4 5 )
Visitors/children running around ( 1 2 3 4 5 ) Children cry/run around ( 1 2 3 4 5 )
Very important and urgent books are not found ( 1 2 3 4 5 ) Accident visitors (for example slipping) ( 1 2 3 4 5 ) Beggars enter the library ( 1 2 3 4 5 )
Many staff suddenly absent from work ( 1 2 3 4 5 )
Many staff are absent (returning early/late) when there are suddenly many visitors ( 1 2 3 4 5 )
Traffic or damage to emergency exits or emergency exits is absent ( 1 2 3 4 5 )
Work accidents (for example, overwritten by the book, cupboard) ( 1 2 3 4 5 ) Use of computers to access things that are not educational ( 1 2 3 4 5 )
CCTV is damaged or absent ( 1 2 3 4 5 ) The security guard is absent ( 1 2 3 4 5 ) Fire ( 1 2 3 4 5 )
Flooding ( 1 2 3 4 5 )
Electrical disruptions such as open wires (potential to be electrocuted) ( 1 2 3 4 5 )
Staffs do not understand urgent visitor requests ( 1 2 3 4 5 )
8. Give a value of 1 (very not ready to be faced), 2 (not ready to be faced), 3 (maybe ready may not be ready), 4 (ready if it happens) or 5 (always ready to be faced) for any emergency problems in the library that you find in your work:
Pests (cockroaches, bookworms) ( 1 2 3 4 5 ) Computer viruses ( 1 2 3 4 5 )
Damage to the printer ( 1 2 3 4 5 ) Computer malfunction ( 1 2 3 4 5 ) Flooding in the toilet ( 1 2 3 4 5 ) The roof is leaking ( 1 2 3 4 5 ) Bad odour ( 1 2 3 4 5 )
Noisy visitors ( 1 2 3 4 5 ) Visitors fighting ( 1 2 3 4 5 )
Visitors get sick suddenly ( 1 2 3 4 5 ) Visitors litter the floor ( 1 2 3 4 5 )
Visitors carry prohibited/dangerous goods ( 1 2 3 4 5 ) Visitors eating ( 1 2 3 4 5 )
Visitors smoking ( 1 2 3 4 5 ) Visitors taking a selfie ( 1 2 3 4 5 ) Collection's theft ( 1 2 3 4 5 )
Visitors/children running around ( 1 2 3 4 5 ) Children cry/run around ( 1 2 3 4 5 )
Very important and urgent books are not found ( 1 2 3 4 5 ) Accident visitors (for example slipping) ( 1 2 3 4 5 ) Beggars enter the library ( 1 2 3 4 5 )
Many staff suddenly absent from work ( 1 2 3 4 5 )
Many staff are absent (returning early/late) when there are suddenly many visitors ( 1 2 3 4 5 )
Traffic or damage to emergency exits or emergency exits is absent ( 1 2 3 4 5 )
Work accidents (for example, overwritten by the book, cupboard) ( 1 2 3 4 5 ) Use of computers to access things that are not educational ( 1 2 3 4 5 )
CCTV is damaged or absent ( 1 2 3 4 5 ) The security guard is absent ( 1 2 3 4 5 ) Fire ( 1 2 3 4 5 )
Flooding ( 1 2 3 4 5 )
Electrical disruptions such as open wires (potential to be electrocuted) ( 1 2 3 4 5 )
Staffs do not understand urgent visitor requests ( 1 2 3 4 5 )
9. Give a value of 1 (never done), 2 (rarely done), 3 (sometimes done), 4 (often done) or 5 (always done) in every coordinating event with the environment:
Recruitment ( 1 2 3 4 5 ) Promotion ( 1 2 3 4 5 )
Cooperation across institutions ( 1 2 3 4 5 ) Purchase collections ( 1 2 3 4 5 )
Meeting ( 1 2 3 4 5 )
Literacy activities ( 1 2 3 4 5 ) Professional consultation ( 1 2 3 4 5 ) Book review ( 1 2 3 4 5 )
Commemorative holidays (for example, national book days) ( 1 2 3 4 5 ) Joint evaluation ( 1 2 3 4 5 )
Meet the vendor ( 1 2 3 4 5 )
10. Give a value of 1 (very unimportant), 2 (not important), 3 (sometimes important or not important), 4 (important) or 5 (very important) in every coordinating event with the environment:
Recruitment ( 1 2 3 4 5 ) Promotion ( 1 2 3 4 5 )
Cooperation across institutions ( 1 2 3 4 5 ) Purchase collections ( 1 2 3 4 5 )
Meeting ( 1 2 3 4 5 )
Literacy activities ( 1 2 3 4 5 ) Professional consultation ( 1 2 3 4 5 ) Book review ( 1 2 3 4 5 )
Commemorative holidays (for example, national book days) ( 1 2 3 4 5 ) Joint evaluation ( 1 2 3 4 5 )
Meet the vendor ( 1 2 3 4 5 )
11. Give values 1 (very unimportant), 2 (not important), 3 (sometimes important sometimes not important), 4 (important) or 5 (very important) in each of the following forms of library service:
Providing information needed by visitors ( 1 2 3 4 5 ) Literacy programs for students ( 1 2 3 4 5 )
Computer courses for research ( 1 2 3 4 5 ) Conservation of books ( 1 2 3 4 5 )
Donating books from students/lecturers to the library ( 1 2 3 4 5 ) Donating books from the library to the community ( 1 2 3 4 5 ) Guidance for the use of the library ( 1 2 3 4 5 )
Making information guide ( 1 2 3 4 5 ) Development of collections ( 1 2 3 4 5 )
Providing collection recommendations ( 1 2 3 4 5 ) Lecturing research methods ( 1 2 3 4 5 )
Creating a new way of dealing with visitors ( 1 2 3 4 5 ) Cataloguing ( 1 2 3 4 5 )
Information technology course ( 1 2 3 4 5 ) Creating Living and Crowd Library ( 1 2 3 4 5 ) Data management ( 1 2 3 4 5 )
Activities that create knowledge ( 1 2 3 4 5 )
12. Give a value of 1 (very easy to run), 2 (easy to run), 3 (sometimes easy sometimes difficult), 4 (difficult to run) or 5 (very difficult to run) on each of the following forms of library service:
Providing information needed by visitors ( 1 2 3 4 5 ) Literacy programs for students ( 1 2 3 4 5 )
Computer courses for research ( 1 2 3 4 5 ) Conservation of books ( 1 2 3 4 5 )
Donating books from students/lecturers to the library ( 1 2 3 4 5 ) Donating books from the library to the community ( 1 2 3 4 5 ) Guidance for the use of the library ( 1 2 3 4 5 )
Making information guide ( 1 2 3 4 5 ) Development of collections ( 1 2 3 4 5 )
Providing collection recommendations ( 1 2 3 4 5 ) Lecturing research methods ( 1 2 3 4 5 )
Creating a new way of dealing with visitors ( 1 2 3 4 5 ) Cataloguing ( 1 2 3 4 5 )
Information technology course ( 1 2 3 4 5 ) Creating Living and Crowd Library ( 1 2 3 4 5 ) Data management ( 1 2 3 4 5 )
Activities that create knowledge ( 1 2 3 4 5 ) Demographics
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