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Prepared for:

MADAM MAS 'UDAH BINTI ASMUI

Prepared by:

SHAHDATUL AZIHA BINTI KAMARUDZAMAN BACHELOR IN OFFICE SYSTEMS MANAGEMENT (HONS.)

UNIVERSITI TEKNOLOGI MARA (UiTM) FACULTY OF BUSINESS AND MANAGEMENT

July 2020

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TABLE OF CONTENTS

Pages

iii

ABSTRACT

ACKNOWLEDGEMENT TABLE OF CONTENTS LIST OF TABLES LIST OF FIGURES CHAPTER I INTRODUCTION

11

111

VI

V11

Backgrmmd of the Study 1

Statement ofthe Problem 3

Research Objectives 5

Research Questions 5

Research Hypotheses... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... 6

Significanceof theStudy 6

Limitationsof the Study 7

Definitionof Terms 8

Chapter Summmy , '" , 9

CHAPTER 2

LITERATURE REVIEW

Defmition 10

Sub-Topics 11

Chapter Smnmary 19

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CHAPTER 3

METHODOLOGY

ResearchDesign 20

Sampling Frame 21

Population 21

SalnplingTechnique 21

SmnpleSize 22

Unit of Analysis 22

Instrument. 23

Data Collection Procedures 23

Validity of InstI1unent. 24

Planof DataAnalysis 25

Chapter Summm)' 26

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CHAPTER 4

FINDING AND DISCUSSION

Introduction 27

Data collections and Data Entry 27

Demographic Information 28

Analysisof finding 37

Chapter Summary 52

CHAPTERS

CONCLUSION AND RECOMMENDATION

Introduction 53

Demographic Background 53

Conclusion 54

Recommendation 56

Chapter Summary 57

REFERENCES 58

APPENDIXES 63

v

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Academic Project (ASM662). This study was conducted in Pejabat Pengurusan Air Pahang Berhad (PAIP). There were two main objectives which were to analyze the elements of emotional intelligence used anlOng employee's in the organization and to determine the relationship between employee's emotional intelligence and their job performance. The types of emotional intelligence were self-awareness, self-management, social awareness and relationship management.

By referring to the table of Krejcie and Morgan (1970), the population of staff at PAIP was 80 hence the sample size taken was 66. The sampling teclmique used in this study was simple random sampling and by using ballot. From the overall findings, it can be concluded that there was a relationship between employee's emotional intelligence and job performance. For future researchers might examine relationship between emotional intelligence and other dependent variables such as job motivation and quality of work life.

KEYWORDS: Emotional intelligence, self-awareness, self-management, social awareness, relationship management and job performance.

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