THE STUDY ON THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE TOWARDS JOB PERFORMANCE IN
SURUHANJAYA PENCEGAHAN RASUAH MALAYSIA PAHANG.
Prepared for:
SIR MAHATHIR BIN MAHALI
Prepared
by :
SURIANI BINTI IBRAHIM
BACHELOR IN OFFICE SYSTEM MANAGEMENT (HONS) UNIVERSITI TEKNOLOGI MARA
January 2018
the relationship towards job performance in SPRM Pahang. EI might contribute to the job performance of an employees' in an organization. The objective of this study is to determine and investigate the relationship between EI and job performance. The four components are including, Self-Awareness, Self -Management, Social Awareness and
Relationship Management were focus in this study.
The respondent are consist of the employees in SPRM Pahang in total of 47. The result of relationship is indicates by the Pearson Correlation (r). The findings of this study show that person who have high level of EI is more likely to perform better in their job.
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TABLE OF CONTENT
ACKNOWLEDGEMENT ABSTRACT
TABLE OF CONTENT ii
LIST OF TABLES iv
LIST OF FIGURES v
CHAPTER t
INTRODUCTION t
Background of the Study t
Statement of the Problem 4
Research Objectives 5
Research Questions 6
Significance of the Study 6
Definition of Terms 7
CHAPTER 2
LITERATURE REVIEW tI
Definition of Emotional Intelligence I I
Definition of Job Performance 12
Theories and Model of EI t3
CHAPTER 3
METHODOLOGY ~ 24
Research Design 24
Sampling Frame 25
Population 25
Sampling Technique 25
Sampling Size 26
Unit of Analysis 26
Data Collection Procedures 26
Plan of Data Analysis 28
CHAPTER 4
FINDINGS 30
Respond Rate 3t
Profile of Respondents 3 I
Reliability Analysis : 35
Correlation Analysis 37
CONCLUSIONS AND RECOMMENDATIONS .42
Conclusion 43
Limitation of Study 46
Recommendations 47
Discussion 49
REFERENCES '" 51
APPENDICES "
Questionnaire 55
iv
LIST OF TABLES
Plan of Analysis : 29
Frequency of Gender 31
Frequency of marital status 32
Frequency of age group 32
Frequency of Level of Qualification 33
Frequency of Service in Organization 34
Frequency of Income 34
Cronbach's Alpha 35
Pearson Correlation Coefficient 37
