THE RELATIONSHIP BETWEEN

(1)

A STUDY

ON

OFFICE

LAYOUT

AND EMPLOYEE

PERFORMANCE AT MAJLIS

BANDARAYA

KUALA

TERENGGANU (MBKT)

Prepared for:

MADAM NURAFIDA

BINTI ABDUL

TALIB

Prepared by:

RAJA NOR

ALIYA BINTI RAJA

MUHAMMAD

BACHELOR IN OFFICE

SYSTEM

MANAGEMENT (HONS)

UNIVERSITI TEKNOLOGI

MARA (UiTM) FACULTY

OF BUSINESS

MANAGEMENT

JUNE

2014

(2)

TABLE OF CONTENTS

LETTER OF SUBMISSION

I

DECLARATION

OF

WORK

II

ACKNOWLEDGEMENT III

ABSTRACT

IV

CHAPTER 1: INTRODUCTION

1.0. INTRODUCTION

1.1

BACKROUND OF

THE

STUDY

1

1.2

PROBLEM STATEMENT

2

1.3

RESEARCH

OBJECTIVES 3

1.4

RESEARCH

QUESTION 3

1.5 RESEARCH

HYPOTHESIS 3

1.6 SIGNIFICANT

OF THE

RESEARCH

3

1.7 RESEARCH

LIMITATION 4

1.8

DEFINITIONOF

TERMS 5

1.9

CONCEPTUAL

FRAMEWORK

6

FIGURE

1: Conceptual Framework

6

CHAPTER 2:

LITERATURE

REVIEW

2.0

INTRODUCTION

7

2.1 FURNITURE 8-9

2.2

OFFICE SPACE

9-11

2.3

LIGHTING 11-12

(3)

2.4 EMPLOYEE PERFORMANCE 12-15

CHAPTER

3:

RESEARCH METHODOLOGY

3.0 INTRODUCTION

16

3.1 RESEARCH

DESIGN 16

3.2

SAMPLING FRAME 17

3.3 POPULATION

17

3.4 SAMPLING TECHNIQUE 17

3.5

SAMPLE

SIZE

18

3.6

UNIT

OF

ANALYSIS

18

3.7

DATA

COLLECTION PROCEDURE

18

3.8

INSTRUMENT 19

3.9 VALIDITY

OF

INSTRUMENT

19

3.10 RELIABILITY

OF INSTRUMENT 20

3.11

PLAN

OF

DATA

ANALYSIS 20

CHAPTER

4:

FINDING AND

ANALYSIS

4.0 RELIABILITY TEST 21

TABLE 4.0:

Result

of Reliability Test 21

4.1

FREQUENCY

DISTRIBUTION 22-25

TABLE 4.

1.1: Frequency and Percentage

of Respondent’

s

Age

22

TABLE

4.

1.2: Frequency

and Percentage

of Respondent’s

Gender 23

TABLE 4. 1.3:

Frequency

and Percentage of

Respondent’

s

Education

Level 23

TABLE

4.

1.4 Frequency and Percentage of

Respondent’s

Period

of

Department 24

TABLE

4. 1.5 Frequency and Percentage of Respondent's

Services 24

TABLE 4. 1.6 Frequency and Percentage of

Respondent’s

Position

25

(4)

Declaration of

work

RAJA

NOR ALIYA BINTI

RAJA MUHAMMAD 2012811342

BM232

Bachelor of Office System Management (Hons.)

Faculty

of

Business

Management

MARA

University of

Technology

I,

Raja

Nor Aliya Binti

Raja

Muhammad, hereby

declare that:

•

This

work

has not previously

been

accepted

in

substance

for

any

degree locally or

oversea, and

is

not

being concurrently

submitted

for

anydegree.

•

The project

paper

is the result of our independent

work

and

investigation,

except where

otherwise

stated.

•

All verbatim extract have

been

distinguished by quotation

marks

and sources

of our information

have

been specifically acknowledged.

II

(5)

Abstract

This

research

is

about

the relationship between office layout

and

employee performance.

The purpose

of

this

research is to

study the

relationship between

the office

layout

and job

performance.

In this research,

the independent variables

have

been identified

which

are space

layout, furniture arrangement and office lighting

system,

in

which these

variables

would influence

the

level

of

employee

performance. The

sampling frame

for this research

will be obtained

from all

grade staff

at Majlis

Bandaraya

Kuala

Terengganu (MBKT). Based on

the

table and

the

population

of Majlis

Bandaraya

Kuala Terengganu,

123

staff

will be

the sample size for the population of

190. Purposive

judgement

sampling method is used

in

collecting

data and

the results

compiled by using

SPSS software system. The

result

involves of

reliability and correlations regression. Finally, the recommendation

included to

help

further researchers

to have a

better finding of the

result.

IV