• Tiada Hasil Ditemukan

Academic Librarians’ Malaysian Journal of Library and Information Science

N/A
N/A
Protected

Academic year: 2022

Share "Academic Librarians’ Malaysian Journal of Library and Information Science "

Copied!
17
0
0

Tekspenuh

(1)

i REFERENCES:

1. Abdul Karim, N. H & Mohammad Noor, N. H. N. (2006). Evaluating the Psychometric Properties of Allen and Meyer’s OC Scale: A Cross Cultural Application Among Malaysian.

Academic Librarians’ Malaysian Journal of Library and Information Science, 11(1), 89-101.

2. Adrian, T., Buboltz, W. C. & Winkelspecht, C. S. (2004). Job characteristics and personality as predictors of job satisfaction. Organizational Analysis, 12(2), 205-219.

3. Al Ahmadi, H. (2009). Factors affecting performance of hospital nurses in Riyadh Region, Saudi Arabia. International Journal of Health Care Quality Assurance, 22 (1), 40-54.

4. Ali, A., Hayat, K., Sarwa, N & Qureshi, J. A. (2011). Job Attitudes as predictor of employee performance: Evidence from public sector of Pakistan, Interdisciplinary Journal of Contemporary Research in Business, 3(4)

5. Allen, N. J., & Meyer, J. P. (1996). Affective, continuance, and normative commitment to the organization: An examination of construct validity. Journal of Vocational Behavior, 49, 252–276.

6. Allison, B. J., Voss, R. S. & Dryer, D. (2001). Student classroom and career success: the role of organisational citizenship behaviour. Journal of Eduation Business, 76(5), 282-289.

7. Ang, S., Van Dyne, L., & Begley, T. M. (2003). The employment relationships of foreign workers versus local employees: A field study of organizational justice, job satisfaction, performance, and OCB. Journal of Organizational Behavior, 24, 561–583.

8. Angle, H. L. & Perry, J. L. (1981). An empirical assessment of organizational commitment and organizational effectiveness. Administrative Science Quarterly, 26, 1-13.

9. Angle, H.L. & Perry, J. L. (1983). Organisational commitment: Individual and organisational influences, Work and Occupations Journal, 10(2), 123-146.

10. Arawati, A., Baker, S., & Kandampully, J. (2007). An exploratory study of service quality in the Malaysian public service sector. International Journal of Quality and Reliability Management, 24(2), 177–190.

11. Arnolds, C. A., Boshoff, C. (2004). Does higher remuneration equal higher job performance?

An empirical assessment of the need-progression proposition in selected need theories. South African Journal of Business Management, 31(2), 53-65.

12. Avery, D. R., McKay, P. F., & Wilson, D. C. (2007). Engaging the aging workforce: The relationship between perceived age similarity, satisfaction with coworkers, and employee engagement. Journal of Applied Psychology, 92, 1542-1556.

13. Azeem S. M. (2010). Job satisfaction and organizational commitment among employees in the sultanate of Oman. Journal of Psychology, 1, 295-299.

14. Bagraim, J. J. (2003). The nature of measurement of multiple commitment foci amongst South African knowledge workers. Journal of Management Dynamics, 12(2), 13-23.

(2)

15. Bakker, A. B., Demerouti, E. & Verbeke, W. (2004). Using the job Demands resources model to predict burnout and performance. Human Resource Management Journal, 43(1), 83-104.

16. Bakker, A.B. (2009). Building engagement in the workplace. In R. J. Burke & C.L. Cooper (Eds.), The peak performing organization, 50-72, Oxon, UK: Routledge.

17. Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13, 209–223.

18. Bandura A (1977) Self-efficacy: Toward a unifying theory of behavioral change. Psychological Review, 84(2), 191–215.

19. Bandura, A. (1997). Self-efficacy: The exercise of control. New York: Freeman.

20. Baron, R.M. & Kenny, D.A. (1986). The Moderator-Mediator Variable Distinction in Social Psychological Research:Conceptial, Strategic and Statistical Considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.

21. Bateman, T. S. & Organ, D. W. (1983). Job satisfaction and good soldier: The relationship between affect and employee “citizenship”. Academy of Management Journal, 26(4), 587-595.

22. Bateman, T.S. and Strasser, S. (1984). A Longitudinal Analysis of the Antecedents of Organizational Commitment. The Academy of Management Journal, 27(1), 95-112.

23. Baugh, S. & Roberts, R. (1994). Professional and organizational commitment among engineers:

conflicting or complementing? Engineering Management, 41(2), 108-114.

24. Bergmann, T. J., Lester, S. W., De Meuse, K. P. and Grahn, J. L. (2000). Integrating the three domains of employee commitment: an exploratory study. Journal of Applied Business Research, 16(4), 15-26.

25. Bharadwaj, G. (2005). Virtue matrix of high performance work system. ASQ World Conference on Quality and Improvement Proceedings, 40:87.

26. Black, S., Briggs, S., & Keogh, W. (2001). Service quality performance measurement in public/private sectors. Managerial Auditing Journal, 16, 400–405.

27. Boles, J., Madupalli, R., Rutherford, B. & Wood, W.A. (2007). The Relationship of Facets of Salesperson job satisfaction with affective organizational commitment. Journal of Business and Industrial Marketing, 22(5), 311-321.

28. Borman W. C. & Motowidlo S. J. (1997). Task performance and contextual performance: the meaning for personnel selection research. Human Performance Journal, 10(2), 99-109.

29. Boselie, P., Dietz, G., & Boon, C. (2005). Commonalities and contradictions in HRM and performance research. Human Resource Management Journal, 15(3), 67-94.

30. Bowling, N. A. (2010). Effects of job satisfaction and conscientiousness on extra‐role behaviors. Journal of Business and Psychology, 25(1), 119‐130.

31. Bozeman, B. (2000). Bureaucracy and Red Tape. Upper saddle River, NJ:Prentice Hall.

32. Bozeman, B., & Pandey, S. K. (2004). Public Management Decision Making: Effect of

(3)

iii

33. Brown, S. P. & Leigh, T. W. (1996). A new look at psychological climate and its relationship to job involvement, effort, and performance. Journal of Applied Psychology, 81, 358-368.

34. Butler, A. B., Grzywacz, J. G., Bass, B. L. & Linney, K.D. (2005). Extending the demands- control model: A daily diary study of job characteristics, work-family conflict and work-family facilitation. Journal of Occupational and Organizational Psychology, 78, 155-169.

35. Buys, M. A., Olckers, C., & Schaap, P. (2007). The construct validity of the revised job diagnostic survey. South African Journal of Business Management, 38 (2), 33-40.

36. Campbell, J. P., McCloy, R. A., Oppler, S. H. & Sager, C. E. (1993). A theory of performance.

In Schmitt, N., Bormann, W.C. et al. (Eds.), Personnel selection in organizations, 35-70, San Francisco, Jossey-Bass.

37. Campbell, J. P., Henry, J. J. & Wise, L. L. (1990). Modelling job performance in a population of jobs. Journal of Personnel Psychology, 43, 313 – 333

38. Cappelli, P. (1995). Rethinking employment. British Journal of Industrial Relations 33(4), 563-602.

39. Cardy, R.L and Dobbins, G.H. (1994). Performance Appraisal: Alternative Perspectives.

Cincinnatti, OH: South Western.

40. Caron, D. & Giauque, D. (2006). Civil servant identity at the crossroads: New challenges for public administration. International Journal of Public Sector Management, 19(6), 543-555 41. Cassar, V. (1999). Can leader direction and employee participation co-exist? Journal of

Management Psychology, 14(1), 57-68.

42. Chin, K. K & Sheehan, B. (2004). An assessment of the Multidimensionality of OC in Malaysia. Malaysian Management Review, Malaysian Institute of Management.

43. Churchill, G. A., Ford N. M & Walker O. C., (1993). Sales force management, R.D. Irwin:

Homewood.

44. Churchill, G. A., Ford, N. M. & Walker, O. C. Jr. (1987), Sales Force Management- Planning, Implementation and Control, Second Edition, Irwin Inc.

45. Coakes, S. J., Steed, L. & Ong, C. (2010). SPSS Analysis without Anguish: version 17 for Windows, John Wiley and Sons, Australia.

46. Cohen, J. (1988). Statistical Power Analysis for Behavioral Sciences (2nd ed.). New York Academic Press.

47. Cornelius, J. König, Maike E. Debus, Stéphanie Häusler, Nora Lendenmann & Martin Kleinmann. (2010). Examining occupational self-efficacy, work locus of control and job performance communication as moderators of the job insecurity. Economic and Industrial Democracy, Economic and Industrial Democracy.

48. Corporate Leadership Council. (2004). Driving performance and retention through employee engagement. Washington, DC: Author.

(4)

49. Crabtree, S. (2005). Engagement keeps the doctor away: A happy employee is a healthy employee. Gallup Management Journal. Retrieved from the EBSCO host database.

50. D‟Amato, A. and Zijlstra, F. R. H. (2008). Psychological climate and individual factors as antecedents of work outcomes. European Journal of Work and Organisational Psychology, 17 (1), 33-54.

51. Daniels, K. (2006). Rethinking job characteristics in work stress research. Human Relations Journal, 59(3), 267-290.

52. Dawn L. Banks, (2006). Relationships between Organizational Commitment, Core Job Characteristics, and Organizational Citizenship Behaviors in United States Air Force Organizations, Unpublish Master Thesis, Air University, Ohio.

53. Demerouti, E. (2006). Job Characteristics, flow, and performance: the moderating role of conscienctiousness. Journal of Occupational Health Psychology, 11(3), 266-280.

54. Denhardt, R. B. (2000). Theories of Public Organization. Orlando, FL: Harcourt Brace &

Company.

55. Dessler, G. (2011). Human Resource management. (12th ed.). Prentice-Hall, USA

56. De Vellis, R. F. (2003). Scale Development (2nd ed.). Thousand Oaks, CA: Sage Publications.

57. Eisenberger, R., Huntington, R., Hutchison, S. & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71, 500-507.

58. Elangovan A. R. (2001). Causal ordering of stress, satisfaction and commitment, and intention to quit: a structural equations analysis. Leadership & Organization Development Journal, 22(4), 159-165.

59. Everett, Michael J. 2010. "Leader-follower Congruence and Its Relationship to Follower Self- Efficacy", Doctor of Philosophy, Capella University.

60. Farh, J., Posdakoff, P., & Organ. D. (1990). Accounting for organizational citizenship behavior: Leader fairness and task scope versus satisfaction. Journal of Management , 16, 705- 721.

61. Farh, J. H., Earley P. C. & Lin S. C. (1997). Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative Science Quarterly 42, 421-444.

62. Feather, N. T. & Rauter, K. A. (2004). Organizational citizenship behaviors in relation to job status, job insecurity, organizational commitment and identification, job satisfaction and work values. Journal of Occupational and Organizational Psychology, 77, 81-94.

63. Fountain, J. E. (2001). Paradoxes of Public Sector Customer Service. Governance and International Journal of Policy and Administration, 14(1), 55-73.

64. Frederickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden- and build theory of positive emotions. American Psychologist, 56, 218–226.

(5)

v

65. Fredrickson, B. L. & Branigan, C. A. (2005). Positive emotions broaden the scope of attention and thought–action repertoires. Cognition and Emotion, 19, 313–332.

66. Fredrickson, B. L., & Losada, M. F. (2005). Positive affect and the complex dynamics of human flourishing. American Psychologist, 60, 678–686.

67. George, B. P. & Hegde, P. G. (2004). Employee Attitude towards Customers and Customer Care Challenges in Banks. International journal of Bank Marketing 22(6) p. 390-406.

68. George, J. M. and Zhou, J. (2001). When openness to experience and conscientiousness are related to creative behavior: An interactional approach. Journal of Applied Psychology, 86(3), 513-524.

69. Givan, R. K. (2005). Seeing stars: Human resources performance indicators in the National Health Service. Personnel Review, 34(6), 634-647.

70. Gomez-Mejia, L. R., Balkin, D. B. & Cardy, R. L. (2007). Managing Human Resources, Pearson Education International, Upper Saddle River, NJ.

71. Grant, A. M. (2008). The significance of task significance: Job performance effects, relational mechanism, and boundary conditions. Journal of Applied Psychology, 93(1), 108-124.

72. Grau, R., Salanova, M. & Peiro, J. M. (2001). Moderator Effect of Self-Efficacy on Occupational Stress. Journal of Psychology in Spain, 5(1), 63-74.

73. Gruman, J. A., Saks, A. M. & Zweig, D. I. (2006). Organizational socialization tactics and newcomer proactive behaviors: An integrative study. Journal of Vocational Behavior, 69, 90–

104.

74. Hackett, R. D., Lapierre, L. M. & Hausdorf, P. A. (2001). Understanding the links between work commitments constructs. Journal of Vocational Behavior, 58, 392-413.

75. Hackman, J. and Oldham, G. 1975. Development of the job diagnostic survey. Journal of Applied Psychology, 60, 159-70.

76. Hair, J. F. Jr., Anderson, R. E., Tatham, R. L. & Black, W. C. (1998). Multivariate Data Analysis, (5thEdition). Upper Saddle River, NJ: Prentice Hall.

77. Hall, Douglas T. & Benjamin Schneider. (1972). Correlates of organizational identification as a function of career pattern and organizational type. Administrative Science Quarterly 17 (3), 340-350.

78. Hassan, A. & Ahmad, F. (2011). Authentic Leadership, Trust and Work Engagement, International Journal of Human and Social Science, 6(3).

79. Hersey, P. & Blanchard, K. H. (1993). Leadership Style: Attitudes and Behaviors, Prentice Hall, Englewood Cliffs, New Jersey.

80. Hobfoll S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress.

American Psychologist, 44(3), 513–524.

81. Holman, David, Frenkel, Stephen, Sorensen, Ole, Wood & Stephen. (2009). Strategic choice and institutional explanation. Industrial and Labor Relations Review, 6(4).

(6)

82. Houkes, I., Janssen, P. P. M., de Jonge, J. & Nijhuis, F. J. N. (2001). Specific relationships between work characteristics and intrinsic work motivation, burnout and turnover intention: A multi-sample analysis. European Journal of Work & Organizational Psychology, 10(1), 1-23.

83. Hrebiniak, L. & Alutto, J. (1972). Personal and role-related factors in the development of organizational commitment. Administrative Science Quarterly, 17(4), 555.

84. Humprey, Stephen E., Nahrgang, Jennifer D., Morgeson Frederick P. (2007). Integrating motivational, social, and contextual work design features: A meta analytic summary and theoretical extention of the work design literature. Journal of Applied Psychology, 92(5), 1332- 1356

85. Hunter, L. W. & Thatcher, S. M. (2007). Feeling the heat: Effects of stress, commitment, and job experience on job performance. Academy of Management Journal, 50, 953-968.

86. Indartono, Setyabudi., Vivian-chen & Chun-His. (2010). Moderation of gender on the relationship between task characteristics and performance. International Journal of Organizational Innovation, 2(2), 195-222.

87. Isen, A. M. (2000). Positive affect and decision making. In M. Lewis & J. M. Haviland-Jones (Eds.), Handbook of emotions (2nd ed., pp. 417–435). New York: Guilford Press.

88. Jaramilloa, F., Mulki, J.P., & Marshall, G. W. (2005). A meta-analysis of the relationship between organisational commitment and salesperson job performance: 25 years of research.

Journal of Business Research, 58, 705- 714.

89. Jerusalem, M., & Schwarzer, R. (1992). Self-efficacy as a resource factor in stress appraisal process. In R. Schwarzer (Ed.), Self-efficacy: Thought control of action. (pp. 194-213).

Washington, DC: Hemisphere.

90. Jex, S. M. & Britt, T. W. (2008). Organizational Psychology: A scientist-practitioner approach.

Hoboken, NJ: John-Wiley & Sons.

91. Jin, L. (2007). An investigation of factors influencing employee service performance from multidimension perspective: A study of Chinese Service Organization. Journal of Occupational and Organizational Psychology, 77(1), 81‐94.

92. Jinyue, W. (2007). Research on the Relationship among Job Autonomy, Job Feedback and Organizational Citizen Behavior.

93. Johari, J. (2010). The Structural Relationship between Organizational Structure, Job Characteristic, Work Involvement and Job Performance among Public Servant. Unpublish Doctoral Dissertation. University Utara Malaysia.

94. Johari, J. and Yahaya, K.K. (2009). Linking Organizational Structure, Job Characteristics and Job Performance Construct : A Proposed Framework. International Journal of Business and management, 4(3).

(7)

vii

95. Johari, J., Che Mit, D.A. and Yahya, K. K. (2010). Construct Validation of Job Characteristics Scale in the Malaysian Public Service Setting. International Review of Research Business Papers, 6(4), 372-384.

96. Johari, J., Yahya, K. K. & Omar, A. (2012). Construct Validation of Job Performance Measurement: A Case of Malaysian Public Service Agencies, University Utara Malaysia.

97. Judeh, M. (2012). Assessing the Influence of Job Characteristics and Self-Efficacy on Job Performance: A Structural Equation Modeling Analysis. European Journal of Social Sciences, 28(3), 355-365

98. Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33, 692-724.

99. Kamarul Zaman, A., & Raida, A. B. (2003). The association between training and organisational commitment among white-collar workers in Malaysia. International Journal of Training and Development, 7(3), 166-185.

100. Karatepea, O. M., Uludagb, O., Menevisc, I., Hadzimehmedagicc, L. & Baddarc, L. (2006).

The effects of selected individual characteristics on frontline employee performance and job satisfaction. Journal of Tourism Management, 27, 547–560.

101. Keller, T. & Dansereau, F. (1995). Leadership and empowerment: A social exchange perspective. Journal of Human Relations, 48, 127-145.

102. Kim, S. (2006). Public Service Motivation and organizational citizenship behaviour.

International Journal of manpower, 27(8), 722-740.

103. Knight, D. K., Kim, H. J., & Crutsinger, C. (2007). Examining the effects of role stress on customer orientation and job performance of retail salespeople. International Journal of Retail and Distribution Management, 35(5), 381-392.

104. Koch, J. & Steers, R. (1978). Job attachment, satisfaction, and turnover among public sector employees. Journal of Vocational Behavior, 12, 119-128.

105. Krishnan, R., Omar, R., & Ismail, I. R. (2010). Job Satisfaction as a Potential Mediator Between Motivational Job Characteristics and Organizational Citizenship Behavior: Evidence from Malaysia. Journal of Information Technology and Economic Development.

106. Kulik, C. T.; Oldham, G.R.; & Hackman, J.R. 1987. Work design as an approach to personenvironment fit. Journal of Vocational Behavior 31, 278-96.

107. Kurbanoglu, S. S. (2003). Self-efficacy: a concept closely linked to information literacy and lifelong learning. Journal of Documentation, 59(6), 635-646.

108. Lancaster, G. and Jobber D., 1994. Selling and sales management. London: Pitman

109. Langelaan, S., Bakker, A. B., Schaufeli, W. B. & Van Doornen, L. J. P. (2006). Burnout and work engagement: Do individual differences make a difference? Personality and Individual Differences, 40, 521–532.

(8)

110. Lee, K., & Allen, N.J. (2002). Organizational citizenship behaviour and workplace deviance:

The role of affect and cognitions. Journal of Applied Psychology, 87, 131-142.

111. Lee, Y., Nam, J., Park, D., and Lee, K. (2006). What factors influence customer-oriented prosocial behavior of customer-contact employees? Journal of Services Marketing, 20(4), 251- 264.

112. Leeuw, F. L. (1996). Performance Auditing, New Public Management and Performance Improvement: Question and Answer. Journal of Accounting, Auditing and Accountability, 9(2), 92-102.

113. Lio, Kutsai. (1995). Professional orientation and organizational commitment among public employees: an empirical study of detention workers. Journal of Public Administration Research and Theory, 5, 231-246.

114. Locke, E. A., Fredrick, E., Lee, C., & Bobko, P. (1984). Effect of Self-efficacy, Goals, and Task Strategies on Task Performance, Journal of Applied Psychology, 69(2), 241-251.

115. Lockwood, N. R. (2007). Leveraging employee engagement for a competitive advantage.

Alexandria, VA: Society for Human Resource Management.

116. Lunjew, M. D. (1994). Participation in decision-making among trainers and relationships with performance and job satisfaction. Unpublish PhD Dissertation. Universiti Pertanian Malaysia, Serdang, Malaysia.

117. Luthans, F. (2002). The need for and meaning of positive organizational behavior. Journal of Organizational Behavior, 23, 695-706.

118. Macey, W. H. & Schneider, B. (2008). The meaning of employee engagement. Industrial and Organizational Psychology, 1, 3-30.

119. MacKenzie, S. B., Podsakoff, P. M. & Fetter, R. (1991). Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons’

performance. Organizational Behavior and Human Decision Processes, 50, 123–150.

120. Malaysian Public Service Department, 2007. Maklumat perjawatan dan pengisian sektor awam.

Putrajaya retrieved from http://www.jpa.gov.my/imapsa/Default.aspx?

121. Malek, M. S. (2010). Factors Influencing Affective Commitment among Knowledge Worker in JPS Kelantan. Unpublish Master Thesis. University Utara Malaysia.

122. Malek, S. (2006). Transforming human capital for public service excellence in the 21st century.

Speech presented for the 11th Civil Service Conference, National Institute of Public Administration, Bukit Kiara, Kuala Lumpur.

123. Mannheim B., Baruch Y., Tal J. (1997). Alternative models for antecedents and outcomes of work centrality and job satisfaction of high-tech personnel. Human Relations, 50(12): 1537 - 1562.

(9)

ix

124. Mansoor, N., Aslam, H. D. and Javad, T. (2012). Exploring Organizational Citizenship Behavior and its Critical Link to Employee Engagement for Effectual Human Resource Management in Organizations. Mediterranean Journal of Social Sciences, 3(1).

125. Maslach, C., Schaufeli, W. B. & Leiter, M. P. (2001). Job Burnout. Annual Review of Psychology, 52, 397-422.

126. Mathieu, J. E. & Zajac, D. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108, 171–194.

127. Mawoli, M. A. & Babandako, A. Y. (2011). An evaluation of Staff Motivation, Dissatisfaction and Job performance in an academic setting. Australian Journal of Business and Management Research, 1(9).

128. May, D. R., Gibson, R. L. & Harter, M. L. (2004). Psychological conditions of meaningfulness, safety and availability, and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77, 11-37.

129. Md. Isa, H. (2009). Organizational Commitment among Public Sector Employees: Case Study in UUM. Unpublish Master Thesis. University Utara Malaysia.

130. Meyer, J. Paunonen S., Gellatly I., Goffin R. & Jackson D., 1989. Organizational commitment and job performance: it’s the nature of commitment that counts. Journal of Applied Psychology 74, 152-156.

131. Meyer, J.P. & Allen, N. J. (1991). A Three-component Conceptualization of Organisational Commitment. Human Resource Management Review, 61-89.

132. Meyer, J. P. & Allen, N. J. (1993). Commitment to Organisations and Occupations: Extension and Test of A Three-component Conceptualization. Journal of Applied Psychology, 78(4), 538- 552.

133. Meyer, J. P and Allen N.J., (1996). Affective, continuance and normative commitment to the organization: An examination of construct validity. Journal of Vocational Behavior 49, 252- 276.

134. Meyer, J.P. & Allen, N.J. (1997). Commitment in the Workplace: Theory, Research, and Application. Thousand Oaks, CA: Sage Publications.

135. Meyer, J. P. & Herscovitch, L. (2001). Commitment in the workplace: Toward a general model.

Human Resource Management Review, 11(3), 299-326.

136. Meyer, J. P., Stanley, D. J., Herscovitch, L. & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: a meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61, 20-52.

137. Miles, D. E., Borman, W. E., Spector, P. E. & Fox, S. (2002). Building an integrative model of extra-role work behaviours: A comparison of counterproductive work behaviour with organisational citizenship behaviour. International Journal of Selection and Assessment, 10(12), 51-57.

(10)

138. Millette, V. & Gagné, M. (2008). Designing volunteers’ tasks to maximize motivation, satisfaction and performance: The impact of job characteristics on volunteer engagement, Motivation and Emotion, 32(1), 11-22.

139. Mohd Najib, A. R. (2006, August 21). Developing human capital: Towards achieving service beyond the ordinary. Speech presented for the 11th Civil, Service Conference, National Institute of Public Administration, Bukit Kiara, Kuala Lumpur.

140. Mohd Zain, I., & Khairul Anwar, S. (2000). Organisational behaviour. Shah Alam: Mara University of Technology, 67-68.

141. Moorman, R. H. (1993). The influence of cognitive and affective based job satisfaction measures on the relationship between satisfaction and organizational citizenship behavior.

Human Relations, 46, 756–776.

142. Morgeson Frederick P. and Stephen E. Humphrey. (2006). The Work Design Questionnaire WDQ): Developing and Validating a Comprehensive Measure for Assessing Job Design and the Nature of Work. Journal of Applied Psychology , 91(6), 1321–1339

143. Morgeson, F. P. Michael, J. D. Campion, M. A. Medsker, G. J. and Mumford, T. V. (2006).

Understanding reactions to job redesign: A quasi-experimental investigation of the moderating effects of organizational context on perceptions of performance behaviour. Personnel Psychology, 59, 333-363.

144. Morrow, P.C. (1983). Concept redundancy in Organizational research: The case of work commitment. Academy of Management Review, 8, 486-500.

145. Motowidlo, S. J. (2003). Job performance , In W. C. Borman, D. R. Ilgen, and R. J. Klimoski (Eds.), Handbook of Psychology: 12. Industrial and Organizational Psychology (pp. 39-53), John Wiley and Sons, Hoboken, NJ.

146. Motowidlo, S. J. and Van Scotter, J. R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79(4), 475-480.

147. Mowday, R. T., Porter, L. W. & Steers, R. M. (1982). Employee-organisation linkages: The psychology of commitment, absenteeism and turnover. New York: Academic Press, Inc.

148. Muhammad et.al. (2010). The Impacts of Organizational Commitment on Employee Job Performance. European Journal of Social Sciences, 15(3).

149. Mwita, J. (2000). Performance management model: a systems based approach to public service quality. The International Journal of Public Sector Management, 13(1), 19–37.

150. National Co-operative Policy, Kuala Lumpur. Author. Retrieved from http://www.skm.gov.my 151. Ng, N. G. and Tay, A. (2010). Does Work Engagement Mediate the relationship between job

resources and job performance of employees? African Journal of Business Management, 4(9), 1837-1843

152. Nikolaou, I. & Robertson, I. T. (2001). A five-factor model of personality and work behaviour

(11)

xi

153. O’Reilly, C. (2001). Corporations, Culture and Commitment: motivation and social control in organizations, California Management Review, 9-25.

154. Okpara, J. O. (2004). Job Satisfaction and Organizational Commitment: Are there differences between American and Nigerian Managers Employed in the US MNCs in Nigeria? Academy of Business & Administrative Sciences, Briarcliffe College, Switzerland.

155. Oldham, G. R. & Cummings, A. (1996). Employee creativity: Personal and contextual factors at work. Academy of Management Journal, 39(3), 607-634.

156. Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome.

Lexington, MA: Lexington Books.

157. Organ, D. (1997). Organizational citizenship behavior: It’s construct clean-up time. Human Performance, 10, 85-97.

158. Organ, D. W., & Ryan, K. (1995). A Meta-analytic Review of Attitudinal and Dispositional Predictors of Organisational Citizenship Behaviour. Personnel Psychology, 48, 775–802.

159. Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2006), Organizational citizenship behavior: Its nature, antecedents and consequences. Thousand Oaks, CA: Sage Publications 160. Othman, A. and Kari, F. (2008). Enhancing Co-operatives Movement to Achieve Malaysia’s

Development Goal. ICA Research Conference, The Role of Co-operatives in Sustaining Development and Fostering Social Responsibility, Riva del Garda, Trento, Italy, 16-18 October 2008.

161. Othman, N. And Mohd. Nasurdin, A. (2011). Work Engagement of Malaysian Nurses:

Exploring the impact of Hope and Resilience. World Academy of Science, Engineering and Technology.

162. Pajares, F. (2002). Overview of social cognitive theory and of self-efficacy, [Online].

Available: http://www.des.emory.edu/mfp/eff.html

163. Pallant, J., (2005). SPSS survival manual: a step by step guide to data analysis using SPSS for windows (Version 12). 2nd ed. Maidenhead: Open University Press.

164. Panatik, S. A. (2010). Impact of Work Design on Psychological Work Reaction and Job Performance Among Technical Workers: A longitudinal Study in Malaysia. Unpublish Doctor of Philosophy Dissertation, University of Waikato, New Zealand.

165. Perry, J. (1997). Antecedents of Public Service Motivation. Journal of Public Administration Research and Theory, 7(2), 181-197.

166. Podsakoff, P. M., & MacKenzie, S. B. 1997. The impact of organizational citizenship behavior on organizational performance: A review and suggestions for future research. Human Performance, 10, 133–151.

167. Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513-563.

(12)

168. Podsakoff, P. & MacKenzie, S. B. (1993). The impact of organizational citizenship behavior on evaluations of sales person performance. Journal of Marketing, 1, 70-81.

169. Podsakoff, P. M. & MacKenzie, S. B. (1994). Organizational citizenship behaviors and sales unit effectiveness. Journal of Marketing Research, 31(3), 351‐363.

170. Pool, S., & Pool, B. (2007). A management development model: Measuring organizational commitment its impact on job satisfaction among executives in a learning organization. Journal of Management Development, 26, 353-369.

171. Porter, L.W. and Lawler, E. E. (1968). Managerial Attitudes and Performance, Irwin-Dorsey, Homewood, Illinois

172. Porter, L.W., Steers, R. M., Mowday, R. T. & Boulian, P.V. (1974) Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 1974, 59, 603-609.

173. Public Complaints Bureau (2009). PCB statistics 2019. Putrajaya, Author. Retrieved from http://www.bpa.jpm.my

174. Public Complaints Bureau (2010). PCB statistics 2010. Putrajaya, Author. Retrieved from http://www.bpa.jpm.my

175. Public Complaints Bureau (2011). PCB statistics 2011. Putrajaya, Author. Retrieved from http://www.bpa.jpm.my

176. Public Complaints Bureau (2012). PCB statistics 2012. Putrajaya, Author. Retrieved from http://www.bpa.jpm.my

177. Qureshi, J. A., Hayat, K., Ali, M. And Sarwat, N. (2011). Impact of Job Satisfaction and Organizational Commitment on Employee Performance, Evidence from Pakistan.

Interdisciplinary Journal Of Contemporary Research in Business, 3(4).

178. Rajendran, M., & Raduan, C. R. (2005). Antecedents and outcomes of organizational commitment among Malaysian engineers. American Journal of Applied Sciences, 2(6), 1095- 1100.

179. Rashid, H. and Raja, N. S. (2011). Mediating Effect of Corporate Culture on the Relationship of Retention Factors to Organizational Commitment. Interdisciplinary Journal of Contemporary Research In Business, 3(8).

180. Razali, M. Z. (1999). Organisational climate and communication climate as predictors of commitment to the organisation: A case study. Malaysian Management Research, 1-7.

181. Rich, B. L., LePine, J. A. & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617-635.

182. Rifai, H. A. (2005). A test of the relationships among perceptions of justice, job satisfaction, affective commitment and organizational citizenship behavior. Gadjah Mada International Journal of Business, 7, 131-154.

(13)

xiii

183. Riggs, M. L., Warka, J., Babasa, B., Betancourt, R. & Hooker, S. (1994). Development and validation of self-efficacy and outcome expectancy scales for job-related applications.

Educational and Psychological Measurement, 54(3), 793-802.

184. Rigotti, T., Birgit, S. and Moh, G. (2008). A Short Version of the Occupational Self-Efficacy Scale: Structural and Construct Validity Across Five Countries. Journal of Career Assessment.

Sage Publications

185. Robbins, S.P., 2005. Organizational Behavior, 7th Ed. Pearson Prentice Hall :New Jersey.

186. Roberts, J. A., Lapidus, R. A. & Chonko, L. B. (1997). Salesperson and stress: The moderating role of locus of control on work stressors and felt stress. Journal of Marketing Theory and Practice, 5, 93-108.

187. Robertson, I. T., Callinan, M. & Bartram, D. (2002). Organizational effectiveness: the role of psychology, Chichester, John Wiley & Sons, LTD.

188. Robinson, D., Perryman, S. & Hayday, S. (2004), The Drivers of Employee Engagement, Institute for Employment Studies, Brighton.

189. Rothbard, N. P. (2001). Enriching or depleting? The dynamics of engagement in work and family roles. Administrative Science Quarterly, 46, 655-684.

190. Rotundo, M., & Sackett, P. R. (2002). The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy-capturing approach. Journal of Applied Psychology, 87, 66 – 80

191. Russell, J. A., & Carroll, J. M. (1999). On the bipolarity of positive and negative affect.

Psychological Bulletin, 125, 3–30.

192. Sahnawaz, M. G., & Juyal, R. C. 2006. Human Resources Management Practices and Organizational Commitment in Different Organizations. Journal of the Indian Academy of Applied Psychology, 32, 171-178.

193. Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(6), 600-619.

194. Salami, S. O. (2008). Demographic and Psychological Factors Predicting Organizational Commitment among Industrial Workers. Journal of Anthropologist, 10(1), 31-38.

195. Samad, S. (2007). Assessing the Effects of Job Satisfaction and Psychological Contract on Organizational Commitment among Employees in Malaysian SMEs. The 4th SMEs in A Global Economy Conference 2007.

196. Samad, S. (2005). Unraveling the organizational commitment and job performance relationship: Exploring the moderating effect of job satisfaction. The Business Review, Cambridge, 4(20), 79-84.

197. Samad, S. (2011). The Effects of Job Satisfaction on Organizational Commitment and Job Performance Relationship: A Case of Managers in Malaysia’s Manufacturing Companies.

European Journal of Social Sciences, 18(4).

(14)

198. Sarmiento, R., & Beale, J. (2007). Determinants of performance amongst shop-floor employees. Management Research News, 30 (12), 915-927.

199. Schaubroeck, J., Lam, S. S. K., & Xie, J. L. (2000). Collective efficacy versus self-efficacy in coping responses to stressors and control: A cross-cultural study. Journal of Applied Psychology, 85(4), 512-525.

200. Schaufeli W. B., Bakker A. B. & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701-716.

201. Schaufeli, W. B., & Van Rhenen, W. (2006). Job-related Affective Well-being Scale (JAWS)[About the role of positive and negative emotions in managers’ well-being: A study using the Job-related Affective Well-being Scale ( JAWS)]. Gedrag & Organisatie, 19, 244–

323.

202. Schaufeli, W. B., Martínez, I., Marques-Pinto, A., Salanova, M., & Bakker, A. B. (2002).

Burnout and engagement in university students: A cross national study. Journal of Cross- Cultural Psychology, 33, 464-481

203. Schaufeli, W. B., Taris, T., Le Blanc, P., Peeters, M., Bakker, A. B., & De Jonge, J. (2001).

Work and health: The quest of the engaged worker. De Psychology, 36, 422–428.

204. Schmitt, N., & Chan, D. (1998). Personnel selection, Thousand Oaks, London, New Delhi, Sage.

205. Sekaran, U. (2003). Research Methods for Business, Fourth Edition, John Wiley & Sons.

206. Sethela J., & Mahmood, R. (2011). The Relationship between Person-job Fit and Job Performance: A Study among the Employees of the Service Sector SMEs in Malaysia.

International Journal of Business, Humanities and Technology, 1(2).

207. Shalley, C. E. and Gilson, L. L. (2004). What leaders need to know: A review of social and contextual factors that can foster or hinder creativity? The Leadership Quarterly, 15, 33-53.

208. Sheely, R. (1999). The Mediating Effect of Task-relevant Knowledge and Self-efficacy on the Budgetary Participation – Job Performance Relationship. Doctor of Philosophy Dissertation, University of Nebrasks

209. Sheldon, M. (1971). Investments and involvements as mechanisms producing commitment to the organization. Administrative Science Quarterl,16, 143-150.

210. Shore, L., & Wayne, S. (1993). Commitment and Employee Behaviour: Comparison of Affective Commitment and Continuance Commitment with Perceived Organisational Support.

Academy of Management Journal, 78 (5), 774-780.

211. Shore, L., Barksdale, K., & Shore, T. (1995). Managerial perceptions of employee commitment to the organization. Academy of Management Journal, 38, 1593–1615.

212. Siddiquee, N. A. (2006). Public Management Reform in Malaysia. International Journal of

(15)

xv

213. Siu, O., Spector P. E., Cooper C.L. and Lu, C. (2005). Work stress, self-efficacy, Chinese work values, and work well-being in Hong Kong and Beijing. International Journal of Stress Management 12(3): 274–288.

214. Smith, C. A., Organ, D. W. & Near, J. P. (1983) Organizational Citizenship Behavior: It’s nature and antecedent. Journal of Applied Psychology, 68, 653-63.

215. Somech, A. & Drach-Zahavy, A. (2000). Understanding extra-role behavior in schools: the relationships between job satisfactions, sense of efficacy, and teachers’ extra-role behavior.

Teaching and Teacher Education, 16, 649-659.

216. Somers, M. J. & Birnbaum, D. (1998). Work-related commitment and job performance: it's also the nature of the performance that counts. Journal of Organizational Behavior, 19(6), 621- 634.

217. Steers, R. M. (1977). Antecedents and outcomes of organizational commitment. Administrative Science Quarterly, 22, 46-56.

218. Steinhaus, C. S. and Perry J. L. (1996). Organizational commitment: Does sector matter?

Public Productivity & Management Review, 19, 278-288.

219. Stevens, J. M., Beyer, J. & Trice, H. M. (1978). Assessing personal, role and organizational predictors of managerial commitment. Academy of Management Journal, 21, 380-396.

220. Steyrer J., Schiffinger, M. & Lang, R. (2008). Organizational commitment-a missing link between leadership behaviour and organizational performance? Scandinavian Journal of Management, 24(4): 364 - 374.

221. Suan, C. L. & Mohd Nasurdin, A. (2011). The Effect of Emotional Intelligent and Gender on Work Engagement of Customer-Contact Employees: A Proposed Framework. Research Journal of Business Management, 5, 178-186.

222. Suliman A. M. T. (2001). Work performance : Is it one thing or many things? The multidimensional of Performance in A Middle Eastern Context. International Journal of Human Resource Management, 12(6), 1049 – 1061.

223. Taris, R. & Feij, J. A. (2001). Longitudinal examination of the relationship between supplies–

values fit and work outcomes. Applied Psychology: An International Review, 50(1), 52-80.

224. Tayyab, R. (2005). Organisational Citizenship Behaviour: Validating Factorial Structure and Invariance among Employees. Journal of Industry Academic Applied Psychology, 31, 49-64.

225. Tenth Malaysia Plan, 2011-2015. Economic Planning Unit, Putrajaya. Retrieved from http://www.epu.gov.my

226. Terry, D. J. & Jimmieson, N. L. (1999). Work control and employee well-being: A decade review. In C. L. Cooper & I. T. Robertson (Eds.), International Review of Industrial and Organizational Psychology: 95-148. Chichester, West Sussex, England: John Wiley & Sons.

(16)

227. Tett, R.P. & Meyer, J. R. (1993). Job satisfaction, organisational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Personnel Psychology, 46(2), 259-292.

228. Theorell, T. (2003). To be able to exert control over one’s own situation: A necessary condition for coping with stressor. Handbook of Occupational Health and Psychology, 201-219.

229. Tierney, P. and Farmer, S. M. (2002). Creative self-efficacy: Its potential antecedents and relationships to creative performance. Academy of Management Journal, 45(6), 1137-1146.

230. Turnipseed, D. L. & Rassuli, A., (2005). Performance perceptions of organizational citizenship behaviors at work: a bi-level study among managers and employees. British Journal of Management, 16, 231-244.

231. Tutu, A. & Constantin, T. (2011). Understanding job performance through persistence and job competency. In the Volume of the International Conference “Psychology and the Realities of the Contemporary World”, 27-30 October 2011, Bucharest, Romania.

232. Tutu, A. (2012). Is competency enough? Understanding Job Performance in an economic depression context. International Journal of Learning & Development, 2(1)

233. Uygur, A. & Kilic, G. (2009). A Study into Organizational Commitment and Job Involvement:

An Application Towards the Personnel in the Central Organization for Ministry of Health in Turkey. Ozean Journal of Applied Sciences 2(1).

234. Vahtera, J., Kivimaki, M., Pennti, J., & Theorell, T. (2000). Effect of change in the psychosocial work environment on sickness absence: A seven year follow up of initially healthy employees. Journal of Epidemiology and Community Health, 54, 484-493.

235. Vancouver, J. B. and Kendall, L. N. (2006). When self-efficacy negatively relates to motivation and performance in a learning context. Journal of Applied Psychology, 91(5), 1146-53.

236. Vermeeren, B., Kuipers, B. & Steijn, B. (2009). A Study of HRM, Employee Attitude and Behavior and Public Service Quality of Ducth Municipalities. Paper presented at EGPA Conference, September 2-5 2009, Saint Julian’s, Malta.

237. Vermeulan, M. & Mustard, C. (2000). Gender Differences in job strain, social support at work, and psychological distress. Journal of Occupational & Health Psychology, 5, 428-440.

238. Viswesvaran, C., & Ones, D. S. (2000) Perspectives on Models of Job Performance.

239. Waldman, D.A. (1994). The contributions of total quality management to a theory of work performance. Academy of Management Review, 19(3), 510-536.

240. Wall, T. D., Michie, J., Patterson, M., Wood, S. J., Sheehan, M., Clegg, C. W. & West, M.

(2004). On the validity of subjective measures of company performance. Personnel Psychology, 57(2), 95-118.

241. Ward, E. A. & Davis, E., 1995. The effect of benefit satisfaction on organizational commitment. Compensation and Benefits Management, 11, 35-40.

(17)

xvii

243. Werner, A. (2007). Organisational Behaviour: A Contemporary South African Perspective.

Pretoria: Van Schaik Publishers.

244. Wiedmer, S.M. (2006). An Examination of Factors Affecting Employee Satisfaction, Retrieved from http: // clearinghouse.missouriwestern.edu/manuscripts/51.asp

245. Wiedower, K. A. (2001). A shared vision: The relationship of management communication and contingent reinforcement of the corporate vision with job performance, organizational commitment, and intent to leave. Unpublished Doctoral Dissertation, Alliant International University, California.

246. Williams, L. J. & Anderson, S. E. (1991). Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In‐Role Behaviors. Journal of Management, 17(3), 601‐617.

247. Williams, R. (2002). Managing employee performance: design and implementation in organisations, Thomson Learning, London.

248. Wrzesniewski, A. & Dutton, J. E. (2001). Crafting a job: Revisioning employees as active crafters of their work. Academy of Management Review, 26, 179–201.

249. Wyss. (2006). Shaping success. Organisational Citizenship behaviour, 5(10).

250. Zeffane, R. (1994). Patterns of Public and Private sector employees. Human Relations, 47(6), 977-1010.

251. Zohar, D., Tzischinski, O. & Epstein, R., (2003). Effects of energy availability on immediate and delayed emotional reactions to work events. Journal of Applied Psychology, 88, 1082- 1093.

Rujukan

DOKUMEN BERKAITAN

The range of articles published per volume is between 14 and 17; average number of references per article is 22.5; the average length per article is 41.2 pages; 53 (69.74%) of

Furthermore, the replacement of new workforce into insurance industry is seems to be difficult as insurance agents are required a period of training and sit for the exam

In 1972 the PPM Council submitted the suggested memorandum to the University of Malaya, the Science University of Malaysia (USM), and the National University of Malaysia (UKM), as

Hence, the research’s purpose is to investigate the factors which are personal resources (Self-efficacy, optimism, resilience and hope) and transformational leadership that

Faculty of Information and Communication Technology (Perak Campus), UTAR Page 33 This module is mainly for patient identification which allows staff to identify the patient and

The effects of disturbance history, climate, and changes in atmospheric carbon dioxide (CO 2 ) concentration and nitro- gen deposition (N dep ) on carbon and water fluxes in seven

Precisely, this study wanted to examine the impact of perceived job satisfaction, perceived job characteristics, perceived organizational characteristics, and role

Table 4.33: Multiple Regression Model Summary 52 Table 4.34: Multiple Regression Analysis –Coefficients between extrinsic and intrinsic motivation and turnover