TRAINING AND ITS IMPACT ON JOB SATISFACTION
NUR ARIENA NAQIBAH BINTI ZAHRI 2011604826
BACHELOR OF BUSINESS ADMINISTRATION WITH HONOURS (HUMAN RESOURCE MANAGEMENT)
FACULTY OF BUSINESS MANAGEMENT UNIVERSITI TEKNOLOGI MARA
PULAU PINANG
JULY 2014
BACHELOR OF BUSINESS ADMINISTRATION (HONS) HUMAN RESOURCES MANAGEMENT
FACULTY OF BUSINESS MANAGEMENT UNIVERSITI TEKNOLOGI MARA PULAU PINANG
“DECLARATION OF ORIGINAL WORK”
I, NUR ARIENA NAQIBAH BINTI ZAHRI, (IC/ Number: 910616XXXXXX)
Hereby, declare that:
• This work has not previously has been accepted in substance for any degree, locally or overseas, and is not being concurrently submitted for this degree or any other degrees.
• This project-paper is the result of my independent work and investigation, except where otherwise stated.
• All verbatim extracts have been distinguished by quotation marks and sources of my information have been specially acknowledged.
Signature: Date:
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Table of Contents
TITLE PAGE ... i
DECLARATION OF ORIGINAL WORK ... ii
LETTER OF SUBMISSION ... iii
LIST OF TABLE ... vii
ABSTRACT ... viii
ACKNOWLEDGMENTS ... ix
CHAPTER ONE ... 1
INTRODUCTION ... 1
1.0 Introduction and Background of Study... 1
1.1 Problem Statement ... 3
1.2 Research Question ... 4
1.3 Research Objectives... 5
1.4 Scope of Study ... 5
1.5 Limitation of Study ... 6
1.5.1 Time ... 6
1.5.2 Accuracy ... 6
1.5.3 Information Availability ... 6
1.6 Definition of T erms... 6
1.6.1 Job Satisfaction ... 6
1.6.2 Training ... 7
1.6.3 Motivation ... 7
1.6.4 Workplace Performance ... 7
1.6.5 Absenteeism and Quits ... 7
1.7 Organization of Study ... 8
CHAPTER TWO ... 9
LITERATURE REVIEW ... 9
2.0 Overview ... 9
2.1 Job Satisfaction ... 9
2.2 Training Impacts ... 11
2.3 Motivation ... 12
2.4 WorkplacePerformance ... 13
2.5 Absenteeism and Quits... 14
2.6 Research Framework ... 15
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ACKNOWLEDGMENTS
First and foremost, I am very grateful to Allah S.W.T because give me a strength to enable me to complete my thesis report "TRAINING ANG ITS IMPACT ON JOB SATISFACTION”. I would also like to express my gratitude to my supervisor, Miss Nani Ilyana Binti Shafie, for her guidance and supervision while I’m completing my thesis. I appreciate her vision and experience in business management studies and the encouragement of my thesis interests contributes significantly to my study.
Besides that, I would like to convey my appreciation to my second advisor Madam Nor Fadzilah binti Zainal for her support and advice in the preparation of my thesis.
Without their guided, this report would not have been completed successfully. I also would to thank you to Madam Shaira binti Ismail for her advice for my grammar correction in the preparation of my thesis.
I would also like to thank to my practical training supervisor Miss Jeyanthi Murugaiah at FMC Wellhead Equipment Sdn. Bhd. for their support, guidance, and willingness to share their experience during the period of my practical training. Not forgetting my gratitude also goes to all staffs at FMC Wellhead Equipment Sdn. Bhd.
for their guidance and sharing of knowledge in ensuring that I gained substantial work experience.
Furthermore, I also would like to thank you to my beloved parents and family members who provide me with the continuous source of inspiration and motivation for what I do every day. Regarding all my friends who have provided support and encouragement in various ways during my thesis preparation, I would like to thank them all. Last but not least, I would like to thank all individuals who have helped me directly and indirectly to complete my thesis.
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ABSTRACT
The research title is about “TRAINING AND ITS IMPACT ON JOB SATISFACTION”. The researcher used FMC Wellhead Equipment Sdn. Bhd. which is located in Nusajaya, Johor Bahru as a studied area to study the impacts of training on employee job satisfaction. This study is developed by findings result.
This study was designed to investigate the training and its impact on job satisfaction and factors such as motivation, workplace performance and absenteeism and quits. To achieve the result, the researcher has distributed 130 questionnaires as the major tools in gathering the data. Statistical Package for the Social Science (SPSS) version 20.0 is used to conduct new findings in the relationship of job satisfaction and factors such as motivation, workplace performance and absenteeism and quits. From the findings, the researcher fined that training program will give an impacts on employees job satisfaction.
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