6. REFERENCES
1. Agboola, A. A. & Salawu, R. O., (2011), Managing Deviant Behaviour and Resistance to Change, International Journal of Business and Management, Vol 6, No 1, 235 – 242
2. Alas, R. (2007, Sept – Dec). The Triangular Model for Dealing with Organisational Change. Journal of Change Management, Vol 7, Nos 3-4, 255-271
3. Aquila, A. (2010, Dec), Change: It Starts with Senior Leadership, CPA Practice Management Forum, 11-12
4. Armenakis, A.A., Harris, S.G., Cole, M.S., Fillmer, J.L. & Self, D.R (2007, Sept – Dec), A Top Management Team’s Reactions to Organisational Transformation: The Diagnostic Benefits of Five Key Change Sentiments. Journal of Change Management, Vol 7, Nos 3- 4, 273-290
5. Buckley, R., & Caple, J., (2009), The Theory and Practice of Training – 6th edition, India, Kogan Page
6. Burnes, B. (2004, Dec). Kurt Lewin and complexity theory: back to the future?. Journal of Change Management, Vol 4, No 4, 309-325 7. Change Management Services Overview. Retrieved 16, June
2012, www.accenture.com
8. Cole, C.L (2000), Building Loyalty, Workforce 79 (8), 42-48
9. Colman, A. M., Norris, C. E., & Preston, C. C. (1997). Comparing rating scales of different lengths: Equivalence of scores from 5-point and 7-point scales. Psychological Reports, 80, 355-362.
10. Conner, D. R (1992), Managing at the Speed of Change – How Resilient Managers Succeed and Prosper where Others Fail, New York, Villard Books
11. Deetx, S.A., Tracy, S.J. and Simpson, J.L, (2000), Leading Organizations Through Transition Sage, Thousand Oaks, CA
12. Dibella, A.J. (2007). Critical Perceptions of Organisational Change.
Journal of Change Management, Vol 7, Nos 3-4, 231 – 242
13. Dickhout, R. (1997), The McKinsey Quarterly, All I ever needed to know about Change Management
14. Eisenbach, R., Watson, K. & Pillai, R. (1999), Transformational leadership in the context of organizational change, Journal of Organisational Change Management, Vol 12, No2, 80-88
15. Gill, R. (2003). Change management - or change leadership?.
Journal of Change Management, Vol 3, No 4, 307-318.
16. GTP Roadmap, Chapter 2, 2008, Pg 47
17. Higgs, M. & Rowland D. (2005). All Changes Great and Small : Exploring Approaches to Change and its Leadership. Journal of Change Management, Vol 5, No 2, 121 – 151.
18. Hughes, M. (2007, Mac). The Tools and Techniques of Change Management. Journal of Change Management, Vol 7, No 1, 37-49
19. Judge W. & Douglas T.(2009), Organizational Change Capacity: the systematic development of a scale, Journal of Organizational Change Management, Vol 22, No 6, 635-649
20. Kok C, (16th June 2012), It is a challenge to get majority of Malaysia to understand the ETP. Retrieved 16, June, 2012, from www.thestar.com.my
21. Kok C, (16th June 2012), Transforming the nation. Retrieved 16, June, 2012, from www.thestar.com.my
22. Lakshman, C. (2005). Top Executive Knowledge Leadership : Managing Knowledge to Lead Change at General Electric. Journal of Change Management, Vol 5, No 4, 429-446
23. Lawson, E. & Price, C (2003), The McKinsey Quarterly, The psychology of Change Management
24. Lee H.Y (2008), Faculty of Business and Accountancy, Universiti Malaya, Dissertation (MBA)
25. Lok, P. and Crawford, J. (2001), Antecedents of organisational commitment and the mediating role of job satisfaction, Journal of Managerial Psychology, Vol 16, No 8, 594-613
26. Malaysia Official Website, Population And Housing Census, Malaysia 2010 (2010 Census), Department of Statistics, Retrieved on 28th May 2012, from http://www.statistics.gov.my
27. McKinsey Quarterly. (2006), Global Survey of Business Executives, Why Change?,
Sept 2009). Retrieved 25th September 2009, from http://www.khazanah.com.my/docs/PressRelease-GGLCXF.pdf 29. Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York:
McGraw-Hill., 245
30. Overview of Khazanah Nasional, Retrieved 25th September 2009 from http://www.khazanah.com.my/
31. Oxtoby, B., McGuiness, T., & Morgan, R., (2002), Developing Organisational Change Capability, European Management Journal, Vol 3, No 3, 310-320
32. Porter, L.W.; Steers, R.M.; Mowday, R.T.; & Boulian, P.V. (1974) Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 1974, 59, 603-609.
33. Rees, C.J. & Hassard, J. (2010), Guest Editorial : Perspective on Organisational change in Asia, Journal of Organisational Change Management, Vol 23, No 5, 480-484
34. Rees, C.J. & Johari, H. (2010), Senior Managers’ perceptions of the HRM function during times of strategic organizational change. Case study evidence from a public sector banking institution in Malaysia, Journal of Organisational Change Management, Vol 23, No 5, 517- 536
35. Rhydderch, M., Elwyn, G., Marshall, M., & Grol, R., (2004).
Organisational change theory and he use of indicators in general practice. Retrieved 4 February 2012, from www.ncbi.nlm.nih.gov/pubmed/15175493
36. Robbins, S.P. (2005), Organizational Behaviour, 11th ed, Prentice Hall, New Jersey
37. Rothwell, W.J. (2012), Certificate in Change Management, Organisational Development and Appreciate Inquiry Kuala Lumpur, 7 – 9th March 2012
38. s resistance, organisational commitment and change goal achievement, Journal of Change Management, Vol 4, No 3, 193- 215
39. Saunders, M., Lewis, P., & Thornhill, A., (2009), Research methods for business students – 5th ed, Italy, Prentice Hall
40. Sekaran, U., (2003), Research Methods for Business: A skill building approach – 4th ed, USA, John Wiley & Sons
41. Soparnot, R., (2011), The concept of organizational change capacity, Journal of Organisational Change Management, Vol, 24, No 5, 640-661
42. Star Rating, Retrieved 31st January 2012 from http://www.mampu.gov.my/web/bi_mampu/eng_starrating
43. Steve McKenna, (2005),Organisational commitment in the small entrepreneurial business in Singapore, Cross Cultural Management: An International Journal, Vol. 12 Iss: 2 6 – 37
44. Szamosi L.T & Duxburry L. (2002), Development of a measure to assess organizational change, Journal of Organizational Change Management, Vol 15, No 2, 184-201
Managers, Information Resources Management Journal, 17,2;
ABI/INFORM Global, 22
46. The Transformational Leadership Report (2007), Retrieved 16th Jan 2012 from http://transformationalership.net
47. Tower Watson Survey, Retrieved 16, June 21012, www.theborneopost.com
48. Wan Yusoff, W.F. & Zakaria, S. (2011) Leadership Effectiveness for Change Transformation”¸ 2011 International Conference on Management and Service Science, IPEDR vol 8 (2011), IACSIT Press, Singapore
49. Woodward, S. & Hendry, C. (2004), Leading and Coping with change, Journal of Change Management, Vol 4, No 2, 155-183 50. Yousef, D.A. (2000), “Organisational commitment and job
satisfaction as predictors of attitudes toward organisational change in non-western setting,”, Personnel Review, Vol. 29, No5, 567-592
