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A STUDY ON THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND LIFE SATISFACTION AT NIAGA GLOBAL PLT,

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A STUDY ON THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND LIFE SATISFACTION AT NIAGA GLOBAL PLT,

SELANGOR

Prepared for:

SIR MOHD AMLI BIN ABDULLAH@BAHARUM

Prepared by:

MOHD FIRDAUS BIN CHE IBRAHIM

BACHELOR IN OFFICE SYSTEMS MANAGEMENT (HONS.)

UNIVERSITI TEKNOLOGI MARA (UiTM) FACULTY BUSINESS AND MANAGEMENT

JANUARY 2019

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ABSTRACT

The researcher conducted the study is to identify the relationship between emotional intelligence and life satisfaction. Emotional intelligence is the independent variables and life satisfaction as dependent variables in this finding. There are significant correlation between both variables. Social support, self-esteem and perceived stress are components of emotional intelligence that have either positive or negative influence toward the life satisfaction at particular organization. The researcher conducted the study at Niaga Global PLT, Selangor. Questionnaires are distributed within the organization in order to collect the data for this finding. The researcher interpret the data received using Statistical in Sciences Social Software (SPSS). The objective of this study is to identify the component of emotional intelligence, identify which component of emotional intelligence influence the life satisfaction and the relationship between both variables.

The study conducted to observe about connection of both variable among the staff at Niaga Global PLT. The result obtained was documented in depth through this report. The researcher also come up with several recommendations and suggestions for future study.

Keywords: Emotional intelligence, life satisfaction, social support, self-esteem, perceived stress.

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T ABLE OF CONTENT

LIST OF TABLES ..

LIST OF FIGURES... ii CHAPTER 1

INTRODUCTION .

Background of the Study , , ..

Statementof theProblem... 3

Research Objectives... 5

Research Questions '" .. 6

Research Hypothesis... 6

Significance of Study...

7

Limitations of the Study ,. ... ... ... ... ... .. . ... .. . ... .. . 10

Definitionof Terms... 10

CHAPTER 2

LITERATURE REVIEW... 13

Theoretical Framework... 21

Conceptual Framework... 22

CHAPTER 3

METHODOLOGy '" 23

Research Design... 23

Sampling Frame '" 24

Population... 24 Sampling Technique... 24

Sample Size... 25

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Unit of Analysis... 25

Data Collection Procedures... 25

Instrument. .. . .. ... .. .. .. . .. ... ... ... ... ... ... .. .... . .. ... ... . .. ... ... ... ... 26

Validity of Instrument... 26

Reliability... 27

CHAPTER 4

FINDING...

29

Response Rate... 30

Demographic Analysis... 31

Analysis of Finding... 37

CHAPTER 5 CONCLUSION '" .. , .. , 52

Conclusion for Demographic Data... .. 52

Conclusion for Research Question... 53

Recommendation '" 56 Suggestion for Future Research... 57

REFERENCE. .. ... ... ... ... ... ... .. . .. . .. . ... ... .. .... . .. ... ... ... ... ... .. ... . ... ... ... ... 58

A Follow-up Letter... 63

B QuestIonnaIre... 64

C Data Analysis '" 65 D Tumitin Report... 66

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LIST OF TABLES

Tables Page

3.1 Rules of Thumbs based on George and Mallery (2003)... 27

3.2 Cronbach's Alpha of Pilot and Actual Study... ... 28

3.3 Response Rate Feedback... 30

4.1 Data Analysis... 31

4.2 Respondents Gender... 31

4.3 Respondents Age... 32

4.4 Marital Status... 33

4.5 Highest Level of Education... 34

4.6 Working Experience... 35

4.7 Respondents Salary... 36

4.8 Mean and Standard Deviation of Level Life Satisfaction... 37

4.9 Rules of Descriptive based on Collar and Sahin (2011)... 38

4.10 Pearson Correlation of Social Support... 39

4.11 Descriptive Statistic of Social Support... 40

4.12 Pearson Correlation of Self-Esteem... 42

4.13 Descriptive Statistic of Self-Esteem... 43

4.14 Pearson Correlation of Perceived Stress... 44

4.15 Descriptive Statistic of Perceived Stress... 45

4.16 Evaluation Correlation based on Salkind (2012)... 47

4.17 Correlation Hypothesis I... 48

4.18 Correlation Hypothesis 2... 49

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