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MAINTENANCE MANAGEMENT OF PUBLIC BUILDING MANAGED BY MAJLIS BANDARAYA KUALA TERENGGANU (MBKT)

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DEPARTMENT OF BUILDING SURVEYING

FACULTY OF ARCHITECTURE, PLANNING AND SURVEYING UNIVERSITI TEKNOLOGI MARA

MAINTENANCE MANAGEMENT OF PUBLIC BUILDING MANAGED BY MAJLIS BANDARAYA KUALA TERENGGANU (MBKT)

This academic project is submitted in partial fulfillment of the requirement for the Bachelor of Building Surveying (Hons.)

NOR ZURAIDA BINTI RAZALI (2007122579)

OCTOBER 2009

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ABSTRACT

Generally knew that maintenance management is one of the important aspects that could not handle in uncared and it should apply in each building. This is to ensure the building is managed in well function and efficiently. Maintenance management includes the organisation structure, maintenance policy, maintenance budget, the needs of maintenance management, and others related that can be various kind of it.

This dissertation is covering the definition of maintenance management at public building, the effectiveness of maintenance management managed by chosen case study and the performance of the building. The selected case study use for the research is Majlis Bandaraya Kuala Terengganu (MBKT) and another three public building manage under this council.

In addition, the information was gathered by interview, questionnaire, internets, books and others related on it. From this study, the author hopes that it will give the clear information to the readers and can be as reference in the future.

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CONTENTS PAGE

ABSTRACT i

ACKNOWLEDGEMENT ii

CONTENTS iii

LIST OF FIGURES x

LIST OF TABLES xi

LIST OF PHOTOS xii

LIST OF CHARTS xiv

CHAPTER 1: PROBLEM STATEMENT

1.0 INTRODUCTION 1

1.1 ISSUE OF THE TOPIC / PROBLEM STATEMENT 2

1.2 OBJECTIVE OF STUDY 4

1.3 SCOPE OF STUDY 5

1.4 METHODOLOGY OF STUDY 5

1.4.1 Primary Data 5

1.4.2 Secondary Data 5

CHAPTER 2: MAINTENANCE MANAGEMENT

2.0 INTRODUCTION TO MAINTENANCE 7

2.1 SOME DEFINITIONS 10

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2.2 THE ‘CINDERELLA’ SERVICE 13

2.3 ORGANISATION STRUCTURE 14

2.4 CLASSIFICATION OF MAINTENANCE 16

2.5 MAINTENANCE POLICY FRAMEWORK 17

2.5.1 Maintenance policy issues 19

2.6 THE NATURE OF MAINTENANCE WORK 22

2.6.1 Routine maintenance 22

2.6.2 Remedial maintenance 25

2.7 PLANNED MAINTENANCE PROGRAMMES 28

2.8 MANAGEMENT CONTROL 30

2.8.1 The nature of costs 31

2.8.2 Budgets and budgetary control 32 2.8.3 Structure of a maintenance budget 3 3

2.8.4 Cost reporting 34

2.8.5 Forecasting 34

2.8.6 Corrective action 36

2.9 THE NEEDS OF MAINTENANCE MANAGEMENT 37

CHAPTER 3: PUBLIC BUILDING

3.0 INTRODUCTION 39

3.1 SOME DEFINITIONS 40

3.2 LIVES OF BUILDING 44

iv

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3.3 REQUIREMENTS OF BUILDINGS 45

3.3.1 Functional requirements 46

3.3.2 Performance Requirements 47

3.3.3 Statutory requirements 48

3.3.4 User requirements 48

3.4 MAIN CHARACTERISTICS OF PUBLIC BUILDING 49

3.4.1 Fire protection 49

3.4.2 The needs of disabled people 50

3.4.3 Public spaces 52

3.4.4 Designed to avoid accidents 53

3.5 MAINTENANCE FACTOR OF PUBLIC BUILDING 54

3.5.1 Quality of work 54

3.5.2 Quality of safety and health 55

3.5.3 Quality of maintenance 55

3.6 PUBLIC BUILDING LINK TO LOCAL AUTHORITY 56

3.6.1 Types of Local Government 56

3.7 BUILDINGS AND SIZE DATA BY BASIC CHARACTERISTICS FOR PUBLIC ASSEMBLY

BUILDINGS 59

v

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